Business Operations Senior Manager

Devoted; United States; Remote; USD 111,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Generous paid time off

$100 monthly mobile stipend

Stock options for all employees

Bonus eligibility for most roles

Parental leave program

401K program

Job summary

Devoted Health is seeking a senior operations leader in the United States to own end-to-end operational design and execution. You will oversee daily health metrics, drive continuous improvement, and lead cross-functional initiatives with vendors and internal teams.

You will design scalable workflows, manage change, training, and post-launch KPI tracking, while exploring AI-enabled efficiencies. This role emphasizes impact, collaboration, and a strong bias for action within a fast-paced

Qualifications

• 6+ years in business operations or operational leadership.
• Proven success driving measurable operational results in fast-paced environments.
• Comfort with ambiguity and ownership from triage to resolution.
• Strong analytic mindset and ability to drive impact with qualitative and quantitative analyses.

Responsibilities

• Own the daily health of the operation: monitor TAT, clear backlogs, ensure queue health remains optimal.
• Oversee operational performance and audit accuracy.
• Design, test, and launch scalable cross-functional workflows, including change management, training, and post-launch KPI tracking.
• Partner with external vendors and cross-functional stakeholders across Engineering, Network/Provider Operations, Claims, and Integrations to align on priorities and drive outcomes.
• Identify opportunities to lean out manual processes by deploying AI agents alongside human staff.
• Serve as primary escalation point to resolve blockers for vendors and internal teams.

Skills

6+ years experience

Change management

Operational leadership

Problem solving

Analytical mindset

Cross-functional collaboration

Communication skills

Organization

Tools

AI tools

Automation

LLM workflows

Job description

Your Responsibilities and Impact will include:

• Operational Orchestration: Own the daily health of the operation—monitoring TAT (Turnaround Time), clearing backlogs, and ensuring queue health remains optimal.
• SLA & Quality Governance: Oversee operational performance and maintain the feedback loop between high productivity and rigorous audit accuracy.
• Program Design and Launch: own the end-to-end design, testing, and launch of scalable cross-functional workflows, including change management, training, and post-launch KPI tracking.
• Cross-Functional Partnership & Alignment: Partner closely with external vendors and cross-functional stakeholders across Engineering, Network/Provider Operations, Claims, and Integrations to align on ongoing operational priorities, streamline end-to-end workflows, and drive shared business outcomes.
• Efficiency & AI Integration: Identify opportunities to lean out manual processes by deploying and managing AI agents alongside human staff.
• Friction Removal: Act as the primary escalation point to resolve blockers for vendors and internal teams, ensuring they have the training and job aids needed to succeed.

Required skills and experience:

• 6+ years of experience in business operations or operational leadership
• Demonstrated success in driving meaningful change and measurable operational results in fast-paced environments, with a bias toward action and a focus on continuous improvement.
• Thrives in operational execution, escalation management, and problem-solving
• Comfort with ambiguity, including unanticipated and sometimes messy issues that require ownership from triage to resolution
• Analytic mindset and ability to execute qualitative and quantitative analyses that drive impact
• Exceptional communication and cross-functional collaboration skills, with an ability to influence others
• Strong organizational skills, including prioritizing and managing multiple initiatives at once
• High degree of professionalism

Desired skills and experience:

• Curiosity and hands-on experience with AI tools, automation, or LLM-based workflows in operational settings is highly desired.
• 2+ years in a health tech, digital health, or healthcare technology environment (Medicare Advantage health plan and/or startup a plus)
• Experience influencing and driving change in a highly-matrixed organization
• #LI-DS1 #LI-Remote

Salary range: $110,500 - $150,000 / year

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above
• Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees.

Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm.

To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer.

We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business.

We value diversity and collaboration.

Individuals are respected for their skills, experience, and unique perspectives.

This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.