Product Leader

Devoted Health Services, Inc; Waltham (MA); On-site; USD 182,000 - 217,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Generous paid time off

Stock options for all employees

Bonus eligibility for most roles

Parental leave program

401K program

Job summary

Devoted Health seeks a director-level Product Leader to shape strategy and execute critical product initiatives impacting outcomes across the organization. You will drive data-driven decisions to improve service quality, cost savings, accuracy, and clinical quality, partnering with Clinical, Operations, Data Analytics, Engineering, and Compliance teams to meet member needs and business goals.

You will own the product roadmap, lead cross-functional teams, and communicate insights to senior

Qualifications

• 8+ years of software product management experience, preferably with 4+ years in healthcare or health insurance.
• Ability to partner with diverse stakeholder groups and cross-functional teams.
• Strong analytical skills and data-driven decision making in a startup tempo.

Responsibilities

• Lead outcome-oriented product strategy and roadmap focused on operational outcomes.
• Collaborate with Engineering, Data Analytics, Operations, and Clinical teams to deliver initiatives.
• Regularly communicate insights and progress to senior stakeholders.

Skills

Product management

Healthcare domain knowledge

Data-driven decision making

Cross-functional leadership

Tools

AI in production tools

Job description

Job Description A bit about this role: As a director-level Product Leader, you will play a pivotal role in shaping the strategy and execution of critical product initiatives that directly impact outcomes across the organization. Your success will be measured by your ability to drive data-driven product decisions that deliver key operational outcomes, including service quality and experience, cost savings, increased accuracy, and improved clinical quality. You will partner closely with cross-functional teams, including Clinical, Operations, Data Analytics, Engineering, and Compliance teams, to deliver solutions that align with both member needs and business goals.

Responsibilities and Impact

• Lead outcome-oriented product strategy: Develop and own the product roadmap for your area with a focus on driving measurable operational outcomes (cost reduction, clinical quality, member experience and retention, team efficiency).
• Cross-functional collaboration: Work closely with Engineering, Data Analytics, Operations, and Clinical teams to define and execute product initiatives, driving alignment and ensuring smooth delivery of key projects.
• Stakeholder communication: Regularly communicate insights, progress, and outcomes to senior stakeholders, translating complex data and product strategy into something clear and actionable.

Act as the subject matter expert on your product area and on digital service delivery within the organization, providing insights and guidance to senior leadership.

Required skills and experience

• Track record of delivering results: 8+ years of software product management experience, preferably with 4+ years in healthcare or health insurance with proven track record of shipping new workflows / solutions to drive key business outcomes.
• Leadership & collaboration: Ability to partner with a wide-array of stakeholder groups and cross-functional teams, including the ability to listen and solicit carefully, and synthesize all their input into an action plan. Then communicate it back to them, and eventually, the whole company.
• Data-driven mindset: Strong analytical skills with demonstrated experience in leveraging data to drive product strategy, optimization, and decision-making. A super proactive "get it done" attitude, and the skills to back it up. Comfort with the uncertainty, fast pace and flexibility inherent in a startup.

Desired skills and experience

• Healthcare experience: Working experience in health insurance or a care delivery environment, partnering across clinical and operational leaders to drive patient outcomes and experience. Comfort shipping quickly inside compliance and privacy constraints without treating them as a reason to slow down.
• AI in production: Experience shipping LLM-backed chat, assistance, or summarization in production, using AI to help consumers, agents, and clinicians operate at the top of their game, and familiarity with how agentic and human teams combine into a single experience.
• Consumer product: Experience owning a consumer app or web experience at scale, where adoption and retention were yours to move. Ideally in a category people use regularly rather than once a year, with thoughtful design on how self-service, messaging, and human support fit together.
• Practitioner tooling: Experience owning software that a professional audience lives in for hours a day, where your measures of success were things like time on task, error rates, and adoption by people who did not have to use it. Familiarity with clinical workflow, EHR or care management systems, and the realities of designing around documentation and regulatory requirements.

Salary Range

$182,000-$217,000 / year

Total Rewards Package

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....

Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world‑class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we’re going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business.

We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives.

This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.