Sr. Manager Marketing Operations

RevOps Report; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health, dental and vision plan

Generous paid time off

$100 monthly stipend

Stock options

Bonus eligibility

Parental leave

401K plan

Job summary

Devoted Health is seeking a Senior Manager, Marketing Operations to drive growth by optimizing direct online and telephonic prospect experiences. You will own end-to-end initiatives, partnering with Product, UX/Design, Engineering, Data Science, and Marketing to improve conversion and lifecycle automation.

This role emphasizes data-driven decision making, experimentation across channels, and building scalable AI-assisted workflows to deliver on Devoted's brand promise to prospects and members.

Qualifications

• Experience leading marketing operations and growth initiatives.
• Demonstrated ability to own end-to-end programs with measurable impact.
• Strong collaboration with Product, UX/Design, Engineering and Data Science.

Responsibilities

• Identify opportunities to optimize direct online and telephonic prospect experiences.
• Partner with Product, UX/Design and Engineering to improve browse, compare and shopping flows.
• Drive AI-workflow design to enhance conversion and deliver the brand promise.
• Build and scale AI agents to extract insights from prospect/member conversations.
• Experiment with new channels and offers to broaden the prospect funnel.

Skills

Strategic thinking

Analytics

Cross-functional collaboration

Growth marketing

Experimentation

Tools

AI workflow design

Web analytics tools

Job description

Senior Manager, Marketing Operations

At Devoted Health, we’re on a mission to dramatically improve the health and well\-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big\-hearted people to create a new kind of all\-in\-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology \- to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

About This Role

Job Description

Senior Manager, Marketing Operations

At Devoted Health, we’re on a mission to dramatically improve the health and well\-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big\-hearted people to create a new kind of all\-in\-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology \- to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

The Growth Marketing team is a team of consumer‑minded operators who create innovative experiences that help prospects discover, shop and join Devoted. Our team culture values and supports a growth mindset, intellectual curiosity and collaboration across a wide range of creative and analytical disciplines.

We are looking for a Senior Manager, Marketing Operations to drive innovative additions to our direct online and telephonic prospect experience.

Responsibilities

• Identify opportunities where prospects fall out of the direct telephonic/online acquisition funnels, and propose corresponding high ROI improvements, rooted in experience audit and quantitative data
• Partner with Product Management, UX/Design and Engineering to improve online browse, comparison and shopping experiences, and move new user flows into production
• Drive the conceptualization and AI‑workflow design on consumer‑facing digital experiences that improve conversion or better deliver’s Devoted’s brand promise to prospects
• Build and scale AI agents that dive into prospect and member conversations to identify powerful moments, quotes, and translatable insights
• Enable experimentation of new channels and new offers to broaden the prospect funnel

You are…

• A strategic operator comfortable with end‑to‑end ownership of initiatives, reporting metrics and driving strategic discussions
• An analytical mind with a creative spirit, works well with Creative Designers, Copywriters, Product Managers, Engineers, Data Scientists alike
• Passionate about creating great consumer experiences rooted in deep qualitative consumer insights and quantitative web analytics
• Comfortable in a fast‑paced environment, have a bias for action, able to operate with incomplete information; a self‑starter; solving problems crappily and resourcefully
• Capable of stepping back and assessing the “so what” of the big picture, and also capable of leaning in, rolling up your sleeves, and getting the small details right

Why Devoted

Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world‑class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own family. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high‑quality care they deserve.

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....
• Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well\-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world‑class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.