Business Operations Manager (PMO Lead)

General Dynamics Information Technology; St. Louis (MO, PA); Remote; USD 100,000 - 160,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Business Operations Manager to strengthen program delivery for the VA Conversion Services contract.

You will lead PMO professionals, standardize processes, and liaison with the customer and subcontractors to drive efficiency. The role focuses on digitizing veteran records, managing program finances, and reporting performance metrics with tools like OBIEE, KOFAX, and Concur.

Qualifications

• Bachelor's degree in business or a related field.
• 5+ years of progressive project/program management experience.
• Experience with Federal Government contracting and FAR knowledge.
• Proficient in Excel and data visualization.
• Experience leading PMO or finance-related teams.

Responsibilities

• Lead a team of PMO professionals in coordinating the successful completion of PMO tasks.
• Implement and document robust processes and guidance for business processes.
• Engage with the Customer through VA email and Teams to provide support.
• Deliver regular presentations to senior leadership on performance and insights.
• Monitor program risks via Risk Register and conduct monthly Risk Meetings.
• Oversee action item management and reporting of performance metrics.

Skills

PMO leadership

Data analysis

Process improvement

Executive communication

Budget management

Education

Bachelor's degree in business or related field

Tools

Oracle OBIEE

AP WebQuery

KOFAX MarkView

SC360

Concur

Job description

Seize your opportunity to make a personal impact as a Business Operations Manager supporting GDIT's Department of Veterans Affairs (VA) Conversion Services (CS) contract. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

The successful candidate will focus on improving response time to Veteran benefit requests through the digitization of Veteran records. The candidate will have extensive knowledge and background in financial management, with specific experience building systems and processes that accumulate data and can support information management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with contract requirements is necessary. The Business Operations Manager will report to the Deputy Program Manager and work with the Program Manager, Operations Lead, Requirements Manager, and across the program to support all aspects of program delivery for Conversion Services (CS). Additionally, the candidate will engage with GDIT functional support in Contracts, Subcontracts, Finance, and other required areas as needed.

How you'll make an impact:

• Lead a team of PMO professionals in coordinating the successful completion of PMO tasks
• Implement and document robust processes and guidance for business processes both internal to GDIT and external facing to the Customer and subcontractor partners
• Engage with the Customer through VA e-mail and Teams to provide meaningful support and responses to inquiries
• Delivers regular presentations to senior leadership, effectively communicating operational performance, insights, and strategic recommendations
• Coordinate the routine review and identification of program risks through maintenance and dissemination of the program Risk Register, facilitating monthly Risk Meetings with the Customer
• Support action item management through ensuring maintenance and routine review/update of program Action Item tracker
• Capture and report on quantity-based performance metrics used to track core project functions for status reporting and invoicing
• Provide oversight for all subcontract actions, (GDIT) supply chain purchases, hiring and VA on-boarding activities, and administrative travel tracking tasks
• Utilize professional judgement, critical thinking skills, and research to improve project processes and resolve issues affecting project performance, utilizing continuous process improvement and implementing lessons learned where applicable
• Manage contract deliverables to ensure high quality and on-time submissions
• Work with the Deputy Program Manager to utilize GDIT enterprise data management systems and tools (OBIEE, AP Web Query, KOFAX Markview, SC360, BPM, Concur) in creating an integrated tracker for full life cycle of program finances at the prime and subcontractor levels

What you'll need to succeed:

• Education: Bachelor’s degree in business or a related field or an equivalent combination of education and experience
• Required Experience: 5 + years of progressive experience supporting project or program management roles where program information must be collected, aggregated, analyzed and presented in graphically, textually, and verbally
• Required Technical Skills: Proficient in leveraging AI toolsand automation technologies to improve operational efficiency and streamline workflows; project or program finance, scheduling, staffing, security/access procedures, meeting facilitation, Customer interaction, status reporting, deliverables, subcontracting, bill of materials, and/or travel management; experience with Federal Government contracting, with knowledge of Federal Acquisition Regulations (FAR); exprience managing a team responsible for PMO or finance-related tasking; Must have moderate Microsoft Excel skills to include proficiency in data management (sorting, filtering, performing matches and lookups), utilizing a range of formula functions, creating and using pivot tables, and creating charts and graphs; Proficiency with enterprise data management systems (Oracle/OBIEE, AP WebQuery, KOFAX Markview, SC360, BPM and/or Concur); Demonstrated experience supporting a Government entity, with knowledge of the proper workflows for prime contract modifications, subcontract modifications, and de-obligations; Demonstrated experience building and maintaining EAC calculations
• Preferred Skills: 6 + years experience preferred; PMP, SAFe, or ITIL training / certifications; Experience with logistics, warehousing or supply chain systems and/or health care systems
• Attributes for Success: Must have outstanding written and verbal communication skills with the ability to communicate effectively as a representative of GDIT to internal business leaders, Government Customers, and subcontractor leadership; Must demonstrate critical thinking skills to resolve operational issues and identify risks and mitigation
• Location: 100% remote working
• Travel: 10% domestic travel to customer sites (main customer site is in St. Louis, however will also travel to Kentucky & PA sites)
• Security Clearance Level: N/A however must have the ability to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting onsite
• Work visa sponsorship will not be considered for this roleThis position does not accept submissions from third-party agencies or corp-to-corp entities.

Only direct applicants are eligible for consideration.

GDIT IS YOUR PLACE:

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

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