Business Operations Manager (PMO Lead)

General Dynamics Information Technology, Inc.; Virginia; Hybrid; USD 117,000 - 158,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Business Operations Manager for the VA Conversion Services contract.

The role focuses on improving response time to Veteran benefit requests through digitization and robust data-driven management of financial and contract data. You will lead PMO activities, develop and enforce internal and customer-facing processes, and coordinate across Contracts, Subcontracts, Finance and program offices.

Qualifications

• Bachelor's degree in business or related field or equivalent combination of education and experience.
• 5+ years of progressive experience supporting project or program management roles with data collection, aggregation, analysis and presentation.
• Proficient in leveraging AI tools and automation to improve operational efficiency and workflows; strong Excel data management, pivot tables, charts.
• Experience with Federal Government contracting and knowledge of FAR; experience leading PMO or finance-related tasks.

Responsibilities

• Lead a team of PMO professionals coordinating PMO tasks.
• Document robust processes and guidance for internal and external-facing business processes.
• Engage with VA via email and Teams to provide meaningful support and responses.
• Deliver presentations to senior leadership with operational performance, insights and recommendations.
• Coordinate risk review through the program Risk Register and monthly Risk Meetings with the Customer.
• Oversee subcontract actions, supply chain purchases, VA onboarding and travel tracking tasks.
• Use judgement and data-driven methods to improve project processes and resolve performance issues.
• Manage contract deliverables to ensure high quality and on-time submissions.
• Work with enterprise data tools (OBIEE, AP Web Query, KOFAX Markview, SC360, BPM, Concur) to create an integrated financial tracker.

Skills

Business Operations

Contract Management

Financial Management

PMO

Subcontract Management

Education

Bachelor's degree in business or related field

Tools

Oracle/OBIEE

AP Web Query

KOFAX Markview

SC360

BPM

Concur

Job description

Job Requisition Details

Type of Requisition: RegularClearance Level Must Currently Possess: NoneClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: MBI (T2) Job Family: AdministrationJob Qualifications: Skills: Business Operations, Contract Management, Financial Management, PMO, Subcontract ManagementCertifications: NoneExperience: 5 + years of related experienceUS Citizenship Required: No

Job Description

Seize your opportunity to make a personal impact as a Business Operations Manager supporting GDIT's Department of Veterans Affairs (VA) Conversion Services (CS) contract. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The successful candidate will focus on improving response time to Veteran benefit requests through the digitization of Veteran records. The candidate will have extensive knowledge and background in financial management, with specific experience building systems and processes that accumulate data and can support information management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with contract requirements is necessary. The Business Operations Manager will report to the Deputy Program Manager and work with the Program Manager, Operations Lead, Requirements Manager, and across the program to support all aspects of program delivery for Conversion Services (CS). Additionally, the candidate will engage with GDIT functional support in Contracts, Subcontracts, Finance, and other required areas as needed.

How You'll Make an Impact

• Lead a team of PMO professionals in coordinating the successful completion of PMO tasks
• Implement and document robust processes and guidance for business processes both internal to GDIT and external facing to the Customer and subcontractor partners
• Engage with the Customer through VA e-mail and Teams to provide meaningful support and responses to inquiries
• Delivers regular presentations to senior leadership, effectively communicating operational performance, insights, and strategic recommendations
• Coordinate the routine review and identification of program risks through maintenance and dissemination of the program Risk Register, facilitating monthly Risk Meetings with the Customer
• Support action item management through ensuring maintenance and routine review/update of program Action Item tracker
• Capture and report on quantity-based performance metrics used to track core project functions for status reporting and invoicing
• Provide oversight for all subcontract actions, (GDIT) supply chain purchases, hiring and VA on-boarding activities, and administrative travel tracking tasks
• Utilize professional judgement, critical thinking skills, and research to improve project processes and resolve issues affecting project performance, utilizing continuous process improvement and implementing lessons learned where applicable
• Manage contract deliverables to ensure high quality and on-time submissions
• Work with the Deputy Program Manager to utilize GDIT enterprise data management systems and tools (OBIEE, AP Web Query, KOFAX Markview, SC360, BPM, Concur) in creating an integrated tracker for full life cycle of program finances at the prime and subcontractor levels

What You'll Need to Succeed

• Education: Bachelor's degree in business or a related field or an equivalent combination of education and experience
• Required Experience: 5 + years of progressive experience supporting project or program management roles where program information must be collected, aggregated, analyzed and presented in graphically, textually, and verbally
• Required Technical Skills: Proficient in leveraging AI tools and automation technologies to improve operational efficiency and streamline workflows; project or program finance, scheduling, staffing, security/access procedures, meeting facilitation, Customer interaction, status reporting, deliverables, subcontracting, bill of materials, and/or travel management; experience with Federal Government contracting, with knowledge of Federal Acquisition Regulations (FAR); exprience managing a team responsible for PMO or finance-related tasking; Must have moderate Microsoft Excel skills to include proficiency in data management (sorting, filtering, performing matches and lookups), utilizing a range of formula functions, creating and using pivot tables, and creating charts and graphs; Proficiency with enterprise data management systems (Oracle/OBIEE, AP WebQuery, KOFAX Markview, SC360, BPM and/or Concur); Demonstrated experience supporting a Government entity, with knowledge of the proper workflows for prime contract modifications, subcontract modifications, and de-obligations; Demonstrated experience building and maintaining EAC calculations
• Preferred Skills: 6 + years experience preferred; PMP, SAFe, or ITIL training / certifications; Experience with logistics, warehousing or supply chain systems and/or health care systems
• Attributes for Success: Must have outstanding written and verbal communication skills with the ability to communicate effectively as a representative of GDIT to internal business leaders, Government Customers, and subcontractor leadership; Must demonstrate critical thinking skills to resolve operational issues and identify risks and mitigation

Location: 100% remote working
Travel: 10% domestic travel to customer sites (main customer site is in St. Louis, however will also travel to Kentucky & PA sites)
Security Clearance Level: N/A however must have the ability to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting onsite
Work visa sponsorship will not be considered for this role

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

Salary

The likely salary range for this position is $116,875 - $158,125. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule & Travel

Scheduled Weekly Hours: 40
Travel Required: 10-25% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations:

Total Rewards at GDIT

• Medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Full flex work weeks where possible
• A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• New employees receive 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
• Paid leave and paid holidays are prorated based on the employee’s date of hire.
• Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• Review of Total Rewards package to ensure competitiveness and reflect employee valued preferences.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

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