Program Operations Analyst

General Dynamics Information Technology, Inc.; Merrifield (VA); Hybrid; USD 71,000 - 86,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Internal mobility team

Professional growth opportunities

Paid education and certifications

Job summary

General Dynamics Information Technology, Inc. is seeking a Program Operations Analyst to support VA claims processing and data-driven operational improvements. The role focuses on data gathering, basic analysis, and documenting workflows to improve efficiency.

You will collaborate across operations, finance, HR, and project teams, producing concise summaries and polished presentations for leadership while helping track timelines and deliverables in a hybrid US-based environment.

Qualifications

• Bachelor's Degree and 2+ years of progressive organization change management experience.
• Strong written and verbal communication skills, with the ability to translate data or process details into clear, concise summaries for leadership.
• Experience preparing polished presentations, executive-ready briefs, or structured process documentation.
• Proven ability to manage multiple tasks, priorities, and deadlines in a fast-paced, cross-functional environment.
• Experience coordinating activities across diverse teams and ensuring clear, consistent communication.
• Advanced proficiency in organizing information using collaboration tools (SharePoint, Confluence, Teams, Miro).

Responsibilities

• Data & Reporting: Collect and organize operational data from various teams or systems. Maintain spreadsheets, dashboards, or reporting tools. Run routine reports to monitor performance metrics (KPIs).
• Process Support: Document workflows, procedures, and process changes. Identify small inefficiencies and propose simple fixes. Ensure teams follow established processes.
• Analysis: Perform basic data analysis to spot trends, issues, or opportunities. Help prepare insights for senior analysts or leadership. Support root cause analysis when problems occur.
• Cross-Team Coordination: Work with peers in operations, finance, Marketing, HR, and project teams to gather information or follow up on tasks.
• Systems & Tools: Learn and support the use of operations tools (CRM, ERP, scheduling tools, Workday reports). Troubleshoot basic data or system issues.
• Administrative & Project Support: Track timelines, deliverables, and documentation. Schedule and deconflict meetings. Prepare presentations, process maps, or workflow diagrams.

Skills

Collaboration tools

Communication

Data analytics

Deliverables management

Organizing

Education

Bachelor's Degree

Tools

SharePoint

Confluence

Teams

Miro

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Program Delivery and Execution Job Qualifications: Skills: Collaboration Tools, Communication, Data Analytics, Deliverables Management, Organizing Certifications: None Experience: 2 + years of related experience US Citizenship Required: No

Job Description

Overview: Joining GDIT will improve outcomes for our veterans. You will support the Department of Veterans Affairs with a veteran-first vision to transform the Veterans' benefits administration with greater visibility into claims processing. Together, we're building a future of fast, transparent claims and empowered teams, striving for a zero backlog, and directly supporting veterans to make a real impact on the lives of those who served. This high-impact solution accelerates the delivery of benefits to veterans and their families. The Program Operations Analyst supports the day to day functioning of business operations, focusing on data gathering, process tracking, and basic analysis.

Responsibilities

• Data & Reporting Collect and organize operational data from various teams or systems. Maintain spreadsheets, dashboards, or reporting tools. Run routine reports to monitor performance metrics (KPIs).
• Process Support Assist in documenting workflows, procedures, and process changes. Identify small inefficiencies and propose simple fixes (often under guidance). Help ensure teams are following established processes.
• Analysis Perform basic data analysis to spot trends, issues, or opportunities. Help prepare insights for senior analysts or leadership. Support root cause analysis when problems occur.
• Cross-Team Coordination Work with peers in operations, finance, Marketing, HR, and project teams to gather information or follow up on tasks. Communicate findings or updates in a clear, structured way.
• Systems & Tools Learn and support the use of operations tools (e.g., CRM, ERP, scheduling tools, Workday reports). Help troubleshoot basic data or system issues.
• Administrative & Project Support Help track project timelines, deliverables, and documentation. Schedule and deconflict meetings for key personnel. Assist with prepping presentations, process maps, or workflow diagrams. Take notes or document key action items during project meetings.

Qualifications

• Bachelor's Degree 2+ years of progessive organization change management experience
• Strong written and verbal communication skills, with the ability to translate data or process details into clear, concise summaries for leadership.
• Demonstrated experience preparing polished presentations, executive-ready briefs, or structured process documentation.
• Proven ability to manage multiple tasks, priorities, and deadlines in a fast-paced, cross-functional environment.
• Experience coordinating activities across diverse teams and ensuring clear, consistent communication.
• Advanced proficiency in organizing information using collaboration tools (e.g., SharePoint, Confluence, Teams, Miro).
• Demonstrated attention to detail and commitment to producing error-free work products.
• Experience supporting project managers or senior analysts by maintaining timelines, deliverables, and documentation.
• Ability to simplify complex processes and communicate them in a structured, user-friendly format.

Preferred Qualifications

• Familiarity with digitization technologies, automation tools, and data analytics platforms.
• Strong meeting facilitation skills, including agenda preparation, capturing decisions, and documenting action items.

Why GDIT

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities, including paid education and certifications
• The likely salary range for this position is $70,658 - $86,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
• Scheduled Weekly Hours: 40
• Travel Required: Less than 10%
• Telecommuting Options: Hybrid
• Work Location: USA VA Falls Church
• Additional Work Locations:

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.