Business Operations Manager - North America - Global Business Solutions

TikTok; Los Angeles (CA); On-site; USD 89,000 - 130,000; Full time

Job summary

An innovative tech company is seeking a Business Operations Manager to join its dynamic team in Los Angeles. This role focuses on strategic program planning and execution for key accounts, driving revenue growth through effective collaboration and program management. The ideal candidate is a strategic thinker with a passion for operational excellence, capable of navigating diverse cultures and time zones. Join a vibrant environment where creativity thrives, and contribute to impactful projects that inspire joy and connection across communities. This is an exciting opportunity to make a difference in a rapidly growing industry.

Benefits

Medical, Dental, and Vision Insurance

401(k) Savings Plan with Company Match

Paid Parental Leave

Short-term and Long-term Disability Coverage

Life Insurance

Wellbeing Benefits

10 Paid Holidays

10 Paid Sick Days

17 Days of Paid Personal Time

Qualifications

• 3+ years in strategic program management, particularly in AdTech or digital advertising.
• Proven project management excellence with cross-functional teams.

Responsibilities

• Lead program planning and delivery for North America-based clients.
• Create sales collateral and manage client program tracking.

Skills

Strategic Program Management

Project Management

Analytical Skills

Client-Centric Mindset

Cross-Functional Collaboration

Education

Bachelor's Degree

Tools

Data Analysis Tools

Project Management Software

Job description

Responsibilities
About the Team
The North America Global Business Solutions (NA GBS) team is a strategic and consultative partner to the largest advertisers and agencies in the world, helping them to develop TikTok solutions that build businesses and brands across our integrated suite of advertising products. The team plays a critical role in establishing and leading strategic partnerships to drive revenue, relationships and long-term growth.

About the Role
We are looking for a talented Business Operations Manager to join our team in Los Angeles. This role will own strategic program planning, management and execution across a select portfolio of North America-based Key Accounts in partnership with Key Account Leads/Directors, cross-functional partners and clients.

The ideal candidate is a strategic operator who thrives at the intersection of sales and business operations, playing a critical role in enabling our sales teams and driving revenue growth by leading the development of scalable infrastructure and effective enablement initiatives. This candidate is a builder at heart—deeply passionate about cross-functional program management and skilled in strategic planning and complex program delivery that leads to measurable business outcomes. Success in this role requires the ability to navigate across time zones and cultures, while bringing a mindset grounded in client-centricity, operational excellence, and results-driven execution.

Responsibilities:
- Lead program planning, management, and delivery of global strategic projects and programs for TikTok's North America based clients, with a focus on ROI maximization and growth
- Create compelling GTM sales collateral and program materials to drive program awareness and engagement
- Own client program tracking, reporting, and budget management, ensuring effective program delivery, utilization and finances
- Partnering with our sales team, establish strong external relationships with our clients, acting as primary program operations and delivery contact for our strategic partnerships
- Serve as cross-functional liaison providing operational guidance to internal partners spanning creative, content, measurement, research, product, and finance
- Lead process improvements and new initiatives to elevate Business Operations team effectiveness, including optimizations of systems and business tools
- Analyze data and insights to inform strategic program plans, defining key objectives/KPIs and identifying growth opportunities

Qualifications
Minimum Qualifications:
- At least 3 years of experience in strategic program management in AdTech, digital advertising or programmatic media, with demonstrated success managing complex cross-functional projects
- Must be willing to work in Los Angeles, CA.

Preferred Qualifications:
- Proven excellence in project management with experience in cross-functional team collaboration
- Prior experience working with Sales Teams in AdTech demonstrating a strong understanding of consultative selling processes and strategies for driving media investments
- Strategic thinking, business planning capabilities, and analytical skills
- Outstanding communication skills with a proven track record of influencing stakeholders and move teams to action
- Client-centric mindset with ability to work effectively across time zones and multicultural environments while thriving in fast-paced settings
- Results-oriented approach with strong attention to detail and commitment to operational excellence
- Experience building content or enablement materials for regional or global sales organizations

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $89000 - $130000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.