Business Operations Manager

Bazeta; United States; Remote; USD 122,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

401(k) including match

Job summary

Headway is expanding its Business Operations team in the United States, seeking a seasoned Operations leader who will design scalable foundations for early-stage initiatives. You will partner with Product, Data, and Ops leaders to translate insights into actionable plans, manage a growing team, and drive durable impact across the organization.

You will thrive in ambiguity, deliver measurable outcomes, and help scale Headway’s mission to make mental healthcare accessible.

Qualifications

• 7+ years of experience in operational roles at high-growth companies.
• Background in consulting, finance, or business operations is a plus but not required.

Responsibilities

• Design and build foundations for 0-1 initiatives within the Business Operations function.
• Collaborate cross-functionally to build, execute, monitor, and implement scalable processes.
• Assess and analyze data to develop strategies and roadmaps; identify improvements and drive OKRs.
• Build and manage a growing team to achieve objectives.

Skills

Operations leadership

Data analysis

Cross-functional collaboration

Strategic planning

High-growth experience

Ambiguity handling

Team building

Job description

# Business Operations ManagerUnited States2 hours agoID 4589546Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: Headway.coLevel: Senior## Description1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About The Role As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients. As a Business Operations Manager, you will lead high-impact, cross-functional initiatives that span teams and pods. You’ll operate as a thought partner to Product, Data, and Operations leaders – helping shape objectives, influence priorities, and translate complex insights into actionable plans. In addition to owning critical operational workflows, you’ll design scalable systems, mentor team members, and drive initiatives that create durable, measurable impact across the organization. This role requires strong judgment, comfort with ambiguity, and the ability to drive alignment and execution across the organization. What you’ll do at Headway • Design and build foundations for a variety of 0-1 initiatives within the Business Operations function. • Collaborate cross-functionally to build, execute, monitor, and implement scalable products and processes that enable us to deliver on core business challenges. • Assess and analyze data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs. • Build and manage a growing team to achieve these objectives. You’ll be great for this role if you: • 7+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required. • Data is your first-language; you enjoy and are skilled at digging through complex data to solve ambiguous problems. • You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy. • You are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat. • You are a collaborator that proactively partners across teams while holding teams accountable for business results. • You seek an environment that fosters individual growth through open-feedback and high-autonomy. • You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare Compensation: The expected base pay range for this position is $121,600 - $190,000 based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. Comprehensive benefits: Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave. We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers . Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @ findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.