You should be the kind of person who notices that an invoice didn't get sent, a deal slipped through the cracks, a new hire's benefits weren't set up, or a vendor renewed at a higher rate without telling us. Neurotic in the good way. We need someone who sleeps poorly when there's an open loop.
The candidate we're looking for does the following:
- Own cross-functional projects end to end, from scoping through execution
- Build internal AI tooling to make existing business processes more efficient
- Develop dashboards, KPIs, and reporting to provide visibility into company performance (pipeline, growth, retention, etc.)
- Identify bottlenecks and opportunities across the business, and lead initiatives to improve efficiency and outcomes
- Stand up new functions, workflows, and systems from scratch as the company grows
- Support partnerships: track the pipeline, manage the relationships, and handle the logistics that keep deals moving
- Build the operating systems that don't exist yet, like the lead handoff between sign-up, sales, and CS
- Own finance ops: books, payroll, vendor bills, expense coding, and the monthly close with our accountant
- Own people ops: benefits, HR setup, onboarding, and IT setup for new hires
- Get SOC 2 documentation moving and keep us audit-ready
- 2–5 years in consulting, investment banking, or operations at a high-growth tech company, or a new grad with the right wiring
- You've used AI tools to automate real work
- You can operate autonomously and deliver without close supervision
- You're quant. You can build a spreadsheet that doesn't break, write a SQL query when you need to, and pick up new tools (Mercury, Rippling, Attio, Customer.io, Posthog) without hand-holding
- You're obsessive about follow-through. Most of this job is making sure things that should happen actually happen
- You write copy that sounds like a person wrote it. A lot of this is email, internal and external
- High tolerance for ambiguity, context-switching, and intensity. You like that finance in the morning and marketing ops in the afternoon sounds like a good day
- You're in SF or moving here. We work from the office
Preferred qualifications:
- Ex-consulting (McKinsey, Bain, BCG) or IB is a strong signal. You've already been trained to be paranoid about details
- A technical degree (CS, engineering, math, physics), even if you took a non-technical path
- A year as chief of staff or BizOps lead at a scaling startup
- You've owned books, payroll, or an SOC 2 process before
- You care about building teams and culture, not just process