Business Operations Manager

USA015 Thomson Reuters Special Services LLC; McLean (VA); Hybrid; USD 115,000 - 214,000; Full time

Benefits offered by this job

Hybrid work model

Mental health days

Tuition reimbursement

401(k) with company match

Paid holidays

Job summary

Thomson Reuters Special Services LLC is seeking a hands-on Business Operations Manager to partner with delivery leaders and connect program data to business decisions. You will monitor revenue, margin, forecasts, and milestones, and report to executives across national security, federal, and commercial portfolios.

You will own project controls, analyze variances, and present actionable insights to leadership, while coordinating with Finance, HR, Contracts, Sales, and Operations to ensure timely

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, Business Analytics, or related fields.
• Eight to 10 years of experience in business operations, delivery operations, program or project management, sales, or finance within government contracting.
• Strong understanding of project and program financials, including revenue, cost, margin, forecasting, and budget performance.
• Advanced proficiency with Microsoft OS and experience preparing accurate financial or operational reports, dashboards, and executive presentations.
• Strong written, verbal, and presentation skills with the ability to explain numbers clearly to diverse stakeholders.
• Ability to work independently and build relationships across Finance, Accounting, Sales, Delivery, Contracts, HR, Procurement, and Operations.

Responsibilities

• Own project controls oversight, including analysis and reporting for program performance (revenue, cost, margin, backlog, forecasts, staffing, utilization).
• Monitor execution against financial plans, delivery schedules, and contractual requirements to keep programs on time and on margin.
• Identify variances and risks, assess business impact, and recommend corrective actions or escalation paths.
• Partner with the Chief Delivery Officer and Managing Directors for national security, federal, and commercial portfolios.
• Prepare and maintain executive dashboards, scorecards, and slides for quarterly and operational reviews.
• Coordinate with Finance and Accounting on project financials, forecasting, budget performance, margin analysis, and data integrity.

Skills

Forecasting

Financial analysis

Data visualization

Dashboard reporting

Cross-functional collaboration

Education

Bachelor's degree in Business or related field

Tools

Enterprise financial systems

Project accounting tools

BI platforms

Project management tools

Data visualization platforms

Job description

Job Description The Business Operations Manager is a hands‑on business partner who helps delivery leaders manage the operational health of government and commercial services programs. The role connects program data to business decisions by monitoring revenue, margin, forecasts, delivery milestones, and risk. This position works closely with delivery, sales, finance, accounting, contracts, HR, procurement, and operations teams and supports executive and delivery leaders across national security, federal, and commercial portfolios.

Key Responsibilities

• Own project controls oversight, to include recurring analysis and reporting for program and portfolio performance, including revenue, cost, margin, backlog, forecasts, staffing, utilization, and other key performance indicators.
• Monitor project execution against financial plans, delivery schedules, customer commitments, contractual requirements, and internal targets to help ensure programs remain on time, on margin, and positioned to achieve revenue objectives.
• Identify performance variances, emerging risks, and unfavorable trends by determining business drivers behind the numbers, assessing potential impact, and recommending corrective actions or escalation paths.
• Partner directly with the Chief Delivery Officer and Managing Directors supporting national security, federal, and commercial delivery portfolios.
• Challenge assumptions and communicate directly with delivery and business leaders when results and execution plans are off track by presenting an assessment, standing behind the analysis, and helping leaders translate recommendations into action.
• Serve as the bridge between financial data and operational execution by converting complex program metrics into clear business implications for leaders.
• Prepare and maintain executive‑ready dashboards, reports, scorecards, and presentation materials for quarterly business reviews, operational reviews, customer discussions, and larger organizational meetings.
• Brief leaders and broader audiences on performance metrics, risks, trends, and recommendations.
• Respond confidently to questions and explain or defend the underlying conclusions.
• Coordinate with Finance and Accounting on project financials, forecasting, budget performance, margin analysis, and data integrity; reconcile discrepancies and ensure reporting is timely and accurate.
• Partner with Program Managers, Delivery Managers, Sales, Contracts, HR, and Procurement to support operational planning, resource needs, staffing changes, onboarding, timekeeping compliance, purchasing activities, and other program requirements.
• Support contract and program governance by tracking deliverables, reporting deadlines, compliance requirements, action items, and required documentation across government and commercial engagements.
• Build and improve repeatable operating processes, reporting tools, templates, and controls that increase visibility, consistency, and accountability across the delivery organization.
• Manage multiple priorities and deadlines in a fast‑paced environment while maintaining a high level of accuracy, organization, follow‑through, and attention to detail.

Required Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, Business Analytics, or related fields.
• Eight to 10 years of experience in business operations, delivery operations, program or project management, sales, or finance within a government contracting environment in support of mid‑large sized government contractors or complexed, matrixed federal services organizations.
• Strong understanding of project and program financials, including revenue, cost, margin, forecasting, and budget performance.
• Demonstrated ability to analyze data, identify risks, assess business impact, and develop well‑supported recommendations.
• Advanced proficiency with Microsoft OS and experience preparing accurate financial or operational reports, dashboards, and executive‑level presentation materials.
• Strong written, verbal, and presentation skills, with the ability to explain numbers in clear business terms and tailor communication for delivery leaders, executives, and cross‑functional partners.
• Confidence and professional judgment to raise concerns, navigate difficult conversations, respectfully challenge leaders, and maintain an objective point of view when recommendations are questioned.
• Highly organized and detail‑oriented, with the ability to manage competing priorities, meet recurring reporting deadlines, and maintain accuracy in a fast‑paced environment.
• Ability to work independently in an individual contributor role while building productive relationships across Finance, Accounting, Sales, Delivery, Contracts, HR, Procurement, and Operations.

Preferred Qualifications

• Working knowledge of FAR/DFARS requirements and common government contracting program controls or financial processes.
• Experience with enterprise financial systems, project accounting tools, data visualization platforms, project management tools, and/or business intelligence reporting.
• Experience supporting quarterly business reviews, operating reviews, portfolio reviews, or similar executive performance discussions.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.
• Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $115,300 USD - $214,100 USD.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [e-mail]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com.

At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market‑leading solutions, and innovating with curiosity and care.