Business Operations Manager

CarMax; King of Prussia (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

CarMax is seeking a Business Operations Manager to lead a dynamic team of associates and join the store's Senior Management team. This role shapes strategy, drives operational excellence, and creates an iconic customer and associate experience aligned with CarMax's culture of integrity and innovation.

You will collaborate across Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers to ensure seamless processes and exceptional results, while managing data, P&L, and

Qualifications

• Ability to multi-task in a fast-paced, high-energy environment while maintaining accuracy.
• Strong communication skills to speak, listen, and write effectively across departments.
• Proven ability to make independent, sound business decisions.
• Skilled in data interpretation and record accuracy.
• Ability to identify business opportunities and recommend improvements.
• Completion of CarMax-provided training for operational excellence.
• Flexibility for rotating schedules, nights, weekends, holidays, and occasional travel.

Responsibilities

• Lead and manage a team of 10-30 associates, ensuring an exceptional customer experience throughout the buying and selling process.
• Recruit, hire, and develop associates, foster a culture of career growth, and provide timely feedback and performance management, including development plans and annual reviews.
• Create an engaging work environment through round tables, one-on-ones, and associate engagement meetings.
• Champion company and store initiatives, ensuring consistent execution and continuous improvement.
• Analyze data and manage P&L, identify opportunities for process improvements, and cost reduction.
• Ensure compliance with federal, state, and local regulations, while building relationships with agencies and vendors.
• Responsible for CarMax Environmental, Health and Safety (EH& S) requirements for your department and/or location, including workplace safety.

Skills

Multi-tasking

Communication

Decision making

Data interpretation

Opportunity identification

Operational training

Flexible scheduling

Education

Bachelor's degree

Job description

As a Business Operations Manager (BOM), you will lead a dynamic team of associates and serve as a key member of the store's Senior Management team. This role is pivotal in shaping strategy, driving operational excellence, and creating an iconic customer and associate experience aligned with CarMax's culture of integrity and innovation. You'll collaborate across Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers to ensure seamless processes and exceptional results.

Why CarMax?

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Lead and manage a team of 10-30 associates, ensuring an exceptional customer experience throughout the buying and selling process.
• Recruit, hire, and develop associates, foster a culture of career growth, and provide timely feedback and performance management, including development plans and annual reviews.
• Create an engaging work environment through round tables, one-on-ones, and associate engagement meetings.
• Champion company and store initiatives, ensuring consistent execution and continuous improvement.
• Analyze data and manage P&L, identify opportunities for process improvements, and cost reduction.
• Ensure compliance with federal, state, and local regulations, while building relationships with agencies and vendors.
• Responsible for CarMax Environmental, Health and Safety (EH&S) requirements for your department and/or location, including workplace safety.

Required Qualifications

• Ability to multi-task in a fast-paced, high-energy environment while maintaining accuracy.
• Strong communication skills to speak, listen, and write effectively across departments.
• Proven ability to make independent, sound business decisions.
• Skilled in data interpretation and record accuracy.
• Ability to identify business opportunities and recommend improvements.
• Completion of CarMax-provided training for operational excellence.
• Flexibility for rotating schedules, nights, weekends, holidays, and occasional travel.

Preferred Qualifications

• 3+ years of management experience, retail leadership preferred.
• Bachelor's degree is a plus.
• Intermediate PC skills (Word, Excel, and related applications).