Business Operations Manager

CarMax Business Services; King of Prussia (PA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Job summary

CarMax is seeking a Business Operations Manager to lead a dynamic team and serve on the store's Senior Management team. You will shape strategy, drive operational excellence, and deliver an iconic customer experience aligned with CarMax's culture.

You will collaborate across Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers to ensure seamless processes, compliance, and strong financial results, while guiding associates' growth and delivering exceptional value

Qualifications

• Ability to multitask in a fast-paced environment with accuracy.
• Strong communication skills across departments.
• Proven ability to make independent, sound business decisions.
• Skilled in data interpretation and record accuracy.
• Ability to identify business opportunities and recommend improvements.
• Completion of CarMax-provided training for operational excellence.
• Flexibility for rotating schedules, nights, weekends, holidays, and travel.

Responsibilities

• Lead and manage a team of 10-30 associates, ensuring an exceptional customer experience.
• Recruit, hire, and develop associates; drive career growth and performance reviews.
• Create engaging environments through round tables, 1-1s, and engagement meetings.
• Champion company initiatives and ensure consistent execution and improvement.
• Analyze data, manage P&L, and identify process improvements and cost reductions.
• Ensure compliance with regulations and build relationships with agencies and vendors.
• Oversee EH&S requirements for the department and location, including safety.

Skills

Multitasking

Communication

Independent decisions

Data interpretation

Opportunity identification

Training completion

Scheduling flexibility

Travel readiness

Education

Bachelor's degree (preferred)

Tools

Word

Excel

Job description

Position Overview

As a Business Operations Manager (BOM), you will lead a dynamic team of associates and serve as a key member of the store's Senior Management team. This role is pivotal in shaping strategy, driving operational excellence, and creating an iconic customer and associate experience aligned with CarMax's culture of integrity and innovation. You'll collaborate across Sales, Service Operations, Merchandising, Logistics, and Customer Experience Centers to ensure seamless processes and exceptional results.

Why CarMax?

At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Lead and manage a team of 10-30 associates, ensuring an exceptional customer experience throughout the buying and selling process.
• Recruit, hire, and develop associates, foster a culture of career growth, and provide timely feedback and performance management, including development plans and annual reviews.
• Create an engaging work environment through round tables, one-on-ones, and associate engagement meetings.
• Champion company and store initiatives, ensuring consistent execution and continuous improvement.
• Analyze data and manage P&L, identify opportunities for process improvements, and cost reduction.
• Ensure compliance with federal, state, and local regulations, while building relationships with agencies and vendors.
• Responsible for CarMax Environmental, Health and Safety (EH&S) requirements for your department and/or location, including workplace safety.

Required Qualifications

• Ability to multi-task in a fast-paced, high-energy environment while maintaining accuracy.
• Strong communication skills to speak, listen, and write effectively across departments.
• Proven ability to make independent, sound business decisions.
• Skilled in data interpretation and record accuracy.
• Ability to identify business opportunities and recommend improvements.
• Completion of CarMax-provided training for operational excellence.
• Flexibility for rotating schedules, nights, weekends, holidays, and occasional travel.

Preferred Qualifications

• 3+ years of management experience, retail leadership preferred.
• Bachelor's degree is a plus.
• Intermediate PC skills (Word, Excel, and related applications).

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work for and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change - sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future - for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The annual salary for this position is: $80,000.00 - $140,000.00 May be eligible for bonus and equity.

Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the Fortune 100 Best Companies to Work for.