Cross Functional Store Manager

CarMax; Wayne (NJ); On-site; USD 60,000 - 85,000; Full time

Job summary

CarMax is seeking a Cross Functional Store Manager in Training in Wayne, NJ. You will lead a team of 10–15 associates across multiple business areas to deliver a world-class customer experience and drive store performance.

You will stay involved in the sales process, train staff, and ensure execution of CarMax policies. The role emphasizes leadership, operational excellence, and a commitment to safety and compliance across the department.

Qualifications

• Strong problem-solving and collaboration skills to address complex challenges effectively.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Exceptional communication skills for engaging associates and customers.
• Proven ability to model and encourage exceptional team behaviors while making independent business decisions.
• Flexibility to work rotating schedules, including nights, weekends, and holidays.
• Willingness to travel occasionally for meetings, training, and special assignments.
• Valid driver’s license meeting CarMax safety standards.

Responsibilities

• Develop and execute strategies to achieve store budgets and performance metrics aligned with corporate goals.
• Plan and manage daily operations, monitor staffing levels and adjusting proactively, and ensuring associates have tools and training to deliver a seamless customer experience.
• Analyze and present business results to the Location General Manager and other stakeholders.
• Lead associate development and engagement, providing timely feedback and performance management.
• Oversee training across sales, service, merchandising, and operations to maximize execution and minimize risk.
• Ensure compliance with asset protection, risk management, and operational standards while driving process improvements.
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.

Skills

Problem solving

Collaboration

Communication

Team leadership

Multitasking

Adaptability

Reliability

Job description

As a Cross Functional Store Manager in Training at CarMax, you will lead and develop a team of 10–15 associates across multiple business areas to deliver a world‑class customer experience. This role is pivotal in driving sales performance, operational excellence, and associate engagement. You’ll stay actively involved in the sales process, foster a culture of learning through training, and ensure seamless execution of CarMax policies. By strategizing to meet store budgets and performance metrics, you will help shape the future of our customer experience while empowering your team to succeed.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Develop and execute strategies to achieve store budgets and performance metrics aligned with corporate goals.
• Plan and manage daily operations, monitor staffing levels and adjusting proactively, and ensuring associates have tools and training to deliver a seamless customer experience.
• Analyze and present business results to the Location General Manager and other stakeholders.
• Lead associate development and engagement, providing timely feedback and performance management.
• Oversee training across sales, service, merchandising, and operations to maximize execution and minimize risk.
• Ensure compliance with asset protection, risk management, and operational standards while driving process improvements.
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self‑inspections, hazardous waste disposal, workplace safety, and PPE.

Required Qualifications

• Strong problem‑solving and collaboration skills to address complex challenges effectively.
• Ability to prioritize and manage multiple responsibilities in a fast‑paced environment.
• Exceptional communication skills for engaging associates and customers.
• Proven ability to model and encourage exceptional team behaviors while making independent business decisions.
• Flexibility to work rotating schedules, including nights, weekends, and holidays.
• Willingness to travel occasionally for meetings, training, and special assignments.
• Valid driver’s license meeting CarMax safety standards.