Business Operations Manager

American Express; Baltimore (MD); On-site; USD 95,000 - 152,000; Full time

Benefits offered by this job

Mentorship

Flexible hours

Benefits

Job summary

American Express in Baltimore, MD is seeking a Business Operations Manager who champions Conflict Resolution and drives accountability across teams. The role offers a salary range of $95,000–$152,000 with mentorship, flexible hours, and comprehensive benefits.

As a leader, you will bridge strategic planning with relationship building, push for numbers leaders can act on, and ensure Maryland reporting supports timely decisions. You’ll be expected to own initiatives and elevate operational rigor.

Qualifications

• Storytelling instincts that turn data into a decision.
• Proven aptitude for communication, ideally near Baltimore, MD.
• Strong working knowledge of conflict resolution and attention to detail.
• Solid communication grounding plus relationship-building you can pick up on the fly.
• Eagerness to take ownership and run with new responsibilities.
• Strong analytical and problem-solving capabilities.
• Attention to detail that catches what spell-check misses.

Responsibilities

• Bridge strategic planning and relationship building so teams work with clarity.
• Keep leadership honest with numbers they can act on.
• Keep MD reporting accurate enough to base decisions on.
• Follow safety protocols and best practices at all times.
• Monitor work quality and flag issues before they escalate.

Skills

Data storytelling

Communication skills

Conflict resolution

Attention to detail

Relationship building

Ownership mindset

Analytical thinking

Problem solving

Job description

The Business Operations Manager we want doesn't just use Conflict Resolution; they question it, improve it, and teach it, all from our Baltimore, MD hub. Cut to the chase and you get $95,000 - $152,000, a general mandate, and American Express colleagues who treat ownership as the default.

Key Responsibilities

• Bridge Strategic Planning and Relationship Building so neither team works in the dark
• Keep American Express leadership honest with numbers they can act on
• Keep MD reporting accurate enough to bet decisions on
• Follow safety protocols and best practices at all times
• Monitor work quality and flag issues before they escal“At

What You'll Bring

• Storytelling instincts that turn data into a decision
• Proven aptitude for Communication, ideally near Baltimore, MD
• Strong working knowledge of Conflict Resolution and Attention to Detail
• Solid Communication grounding, plus Relationship Building you can pick up on the fly
• Eagerness to take ownership and run with new responsibilities
• Strong analytical and problem-solving capabilities
• The kind of attention to detail that catches what spell-check misses

We are American Express, a quietly-ambitious general company headquartered in Baltimore, MD. At American Express, asking for a day off doesn't require a doctor's note or a guilt trip.

Land here and your reward starts at $95,000 - $152,000, then climbs alongside the mentorship, flexible hours, and benefits we keep stacking on top.

This one is current, freshly dated, and very much hiring.

Join the people at American Express who chose interesting work over a comfortable rut.