Business Operations Lead, North America - Global Business Solutions

TikTok; Los Angeles (CA); On-site; USD 110,000 - 180,000; Full time

Job summary

An innovative tech company is seeking a seasoned BizOps Lead to oversee strategic operations in North America. This leadership role involves managing a high-performing team while driving critical initiatives that enhance revenue growth and operational excellence. The ideal candidate will thrive in a dynamic environment, leveraging their expertise in business operations and program management to foster collaboration and accountability. With a focus on strategic planning and execution, this role offers the opportunity to make a significant impact within a rapidly growing organization that values creativity and diversity.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Parental Leave

Paid Holidays

Paid Sick Days

Paid Personal Time

Wellbeing Benefits

Life Insurance

Qualifications

• 5+ years of experience in business operations and program management.
• At least 2 years of people management experience.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead a team of BizOps professionals to drive performance and accountability.
• Manage global and regional strategic initiatives with cross-functional teams.
• Develop scalable business processes and operational efficiency.

Skills

Business Operations

Program Management

People Management

Sales Strategy

Stakeholder Management

Analytical Skills

Education

Bachelor's Degree

MBA or Advanced Degree

Tools

Budgeting Tools

Reporting Tools

Job description

Responsibilities
About the Team
The North America Global Business Solutions (NA GBS) team is a strategic and consultative partner to the largest advertisers and agencies in the world, helping them to develop TikTok solutions that build businesses and brands across our integrated suite of advertising products. The team plays a critical role in establishing and leading strategic partnerships to drive revenue, relationships and long-term growth.

About the Role
We are seeking a seasoned BizOps Lead to oversee strategic business operations for TikTok’s North America (NA) GBS teams. This leadership role will manage a high-performing team of BizOps Managers while also leading critical strategic initiatives that accelerate revenue growth and drive operational excellence.
The ideal candidate thrives at the intersection of sales strategy, business operations, and cross-functional program execution, with a passion for enabling high-performing teams. They bring a strong mix of people leadership, strategic thinking, and hands-on operational capability to build scalable systems, guide program delivery, and support our sales organization across multiple markets.

Responsibilities
- Lead, coach, and develop a team of BizOps professionals fostering a culture of accountability, growth, and collaboration.
- Drive team performance through clear goals, structured feedback, and professional development.
- Own the planning, management, and delivery of global and regional strategic initiatives in partnership with Sales, Product, Marketing, and cross-functional teams.
- Oversee client program tracking, reporting, and operational enablement across key accounts and verticals with full accountability.
- Directly lead high-impact projects that require close alignment between GTM and internal stakeholders.
- Develop and implement scalable business processes, tooling frameworks, and governance standards to improve operational efficiency.
- Create compelling GTM sales collateral and program materials to drive program awareness and engagement
- Serve as a liaison between sales teams and XFN partners (e.g., Product, Measurement, Finance, Creative) to streamline execution and issue resolution.
- Partner closely with senior leadership to drive alignment on business priorities, resourcing, and performance goals.
- Act as a strategic advisor to key account leads, providing insight and structure around execution, budgeting, and strategic planning.
- Leverage data and insights to inform strategic planning and identify growth opportunities, translating insights into action across accounts and programs.

Qualifications
Minimum Qualifications
- 5+ years of strong experience in business operations and program management, in AdTech, digital advertising, or media.
- At least 2 years of people management experience, with a proven ability to build, lead, and scale high-performing teams.
- Must be willing to work in Los Angeles, CA


Preferred Qualifications
- Proven track record of working within the sales lifecycle and consultative selling models within complex organizations.
- Demonstrated success in leading cross-functional initiatives with measurable business outcomes.
- Excellent communication and stakeholder management skills; ability to influence across all levels.
- Highly organized, detail-oriented, and able to balance execution with strategic vision.
- Experience with budgeting, reporting tools, and operational planning preferred.
- MBA or similar advanced degree is a plus.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $11000 - $180000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.