Business Operations Intern, Summer 2027

Massachusetts Mutual Life Insurance Company; Springfield (MA); On-site; USD 34,000 - 48,000; Full time

Job summary

MassMutual Operations is offering an Operations Summer Internship in Springfield, Massachusetts for rising juniors and seniors. Interns will gain practical experience, contribute to projects, and develop skills in communication, analysis, collaboration, and problem-solving.

You will join a collaborative team and work with professionals, business partners, and fellow interns, with assignments that vary by business needs and exposure to processes and client/advisor services.

Qualifications

• Currently enrolled in a bachelor’s degree with an anticipated graduation date of 2028 or 2029.
• Authorized to work in the United States without requiring current or future employment sponsorship.

Responsibilities

• Support business projects and operational initiatives that contribute to team and company goals.
• Conduct research, analyze information, and help develop practical recommendations.
• Create presentations, reports, process documentation, and other project deliverables.
• Collaborate with team members and business partners, participate in meetings, and contribute ideas and solutions.
• Take ownership of assigned priorities, seek feedback, and communicate progress throughout the internship.
• Present capstone presentation to share project outcomes, recommendations, and key learnings at the end of the internship.

Skills

Excel

Word

PowerPoint

Leadership

Research

Problem solving

Prioritization

Collaboration

Analytics

Process improvement

Customer experience

Education

Bachelor's degree

Job description

Operations Summer Internship

MassMutual Operations
Full-time, Springfield, Massachusetts

The Opportunity

The Operations Summer Internship offers rising juniors and seniors a meaningful experience in a professional business environment. You will contribute to work that supports business goals and operational effectiveness while building practical skills in communication, analysis, collaboration, and problem-solving.

The Team

You will join a collaborative Operations team and work with experienced professionals, business partners, and fellow interns. Your specific assignment may vary based on business needs , giving you exposure to how teams work together to serve our advisors and clients , improve processes, and deliver results.

The Impact

• Support business projects and operational initiatives that contribute to team and company goals.
• Conduct research, analyze information, and help develop practical recommendations.
• Create presentations, reports, process documentation, and other project deliverables.
• Collaborate with team members and business partners, participate in meetings, and contribute ideas and solutions.
• Take ownership of assigned priorities, seek feedback, and communicate progress throughout the internship.
• Present capstone presentation to share project outcomes, recommendations, and key learnings at the end of the internship.

The Minimum Qualifications

• Currently enrolled in a bachelor’s degree at an accredited college or university with an anticipated graduation date of 2028 or 2029 .
• Currently authorized to work in the United States without requiring current or future employment sponsorship.

The Ideal Qualifications

• Experience using Microsoft Excel, Word, and PowerPoint in academic, work, or extracurricular settings.
• Leadership experience through academics, student organizations, community involvement, volunteer service, athletics, military service, or employment.
• Experience conducting research, analyzing information, solving problems, or presenting recommendations.
• Interest in business operations, project management, analytics, customer experience, or process improvement.
• Demonstrated ability to manage priorities, collaborate with others, and complete assignments on time.

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

$30/hour

#LI-EG1

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.