Business Operations Data Analyst - Remote

UnitedHealthcare; Southfield (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a Business Operations Data Analyst to conduct analyses that support health plan leadership. This remote role involves data analysis, problem-solving, and communication of complex requirements. Candidates are expected to have strong operational and business analysis skills, with a focus on improving healthcare experiences.

Benefits

Comprehensive benefits packages

Incentive programs

Stock purchase options

401k plan

Qualifications

• At least 2 years operational experience.
• 2+ years business analysis experience with strong requirements gathering skills.
• Proficiency with Microsoft Office Suite required.

Responsibilities

• Analyze data to identify opportunities for satisfaction and compliance.
• Translate feedback into actionable items.
• Lead claim projects and coordinate with cross-functional teams.

Skills

Business analysis

Data analysis

Communication

Multitasking

Organizational skills

Process improvement

Tools

CSP Facets claims tools

Orbit

Microsoft Office Suite

SQL

Job description

Business Operations Data Analyst - Remote

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At UnitedHealthcare, we’re simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do impacts the lives of millions. Join us to build a more responsive, affordable, and equitable healthcare system. Ready to make a difference? Come join us in Caring. Connecting. Growing together.

The Business Data Operations Analyst conducts analysis to prevent and resolve market issues, working closely with Health Plan leadership and operational teams to identify trends, perform gap and root cause analysis, and collaborate on solutions. The role requires strong business analysis skills to gather requirements for successful changes and issue resolutions.

This fast-paced environment demands multitasking, attention to detail, and excellent organizational skills. You can work remotely from anywhere in the U.S. and take on meaningful challenges.

Primary Responsibilities

• Analyze data to identify opportunities for member and provider satisfaction, regulatory compliance, and cost savings.
• Translate feedback from providers, regulators, and team members into actionable items.
• Research analytical findings to identify and address root causes.
• Lead claim projects, coordinating with cross-functional teams to ensure completion.
• Communicate business and technical requirements with technology stakeholders.
• Gather information to define requirements and future state.
• Understand and communicate project steps for remediation.
• Alert operational leaders to gaps for coaching and closure.
• Serve as a liaison between the plan and various functional areas.
• Solve moderately complex problems and conduct analyses.
• Work independently, seeking guidance only for complex tasks.
• Document issues and resolutions for visibility.
• Define and conduct testing or quality assurance for business changes.
• Prioritize projects with leadership and engage resources accordingly.

Required Qualifications

• At least 2 years of operational experience, including with CSP Facets claims tools.
• 2+ years of business analysis experience, with strong requirements gathering skills.
• Experience with front-end reporting tools like Orbit.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills for conveying complex concepts.
• Experience in process improvement and business workflow evaluation.

Preferred Qualifications

• Experience in health plans or healthcare.
• Knowledge of Medicaid and/or Medicare.
• Experience with medical claims technology.
• SQL skills.
• Ability to work aligned with Eastern Time Zone hours.

The hourly range is $28.61 to $56.06, based on full-time employment, experience, and other factors. Benefits include comprehensive packages, incentive programs, stock purchase options, and 401k. UnitedHealth Group is committed to diversity, equity, and inclusion, and is an equal opportunity employer.

Our mission is to help people live healthier lives and improve the healthcare system for everyone. We are dedicated to addressing health disparities and promoting equitable care.

This job posting is active and accepting applications.