Business Operations Coordinator

astound; United States; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401k retirement plan with employer

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Business Operations Analyst to support the National Sales team by optimizing billing, project, and vendor processes. You will analyze data, document requirements, and partner with stakeholders to drive efficiencies across the organization.

The role emphasizes continuous improvement, collaboration, and accurate data reporting. You will balance multiple priorities in a fast-paced environment while delivering clear insights that influence decision making.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years in business analysis, process mapping, and operation design.
• Strong data analytics and problem solving.
• Excellent communication and collaboration across teams.
• Detail-oriented with ability to manage multiple requests.

Responsibilities

• Collecting and analyzing operational data to identify trends and inform decisions.
• Analyze and optimize business processes and implement new procedures.
• Facilitate cross-department communications and resolve operational issues.
• Coordinate with external sources to ensure data accuracy and drive improvements.
• Provide business analysis support and document requirements.
• Promote continuous improvement with process owners.

Skills

Data analytics

Process mapping

Business analysis

Communication

Multitasking

Technical literacy

Education

Bachelor's degree

Tools

Access

Excel

PowerPoint

Smartsheets

Tableau

Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the The mission of the Business Operations organization is to provide support services for the National Sales team via billing, project, and vendor management. Develop workflow continuity with our boundary partners to establish efficiencies by improving communication to minimize duplication.

• Collecting, and analyzing operational data to identify trends, generate reports, and inform decision-making.
• Analyzing and optimizing existing business processes, identifying areas for improvement, and implementing new procedures to enhance efficiency.
• Facilitating communication between different departments, resolving operational issues, and coordinating with stakeholders at all levels.
• Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems.
• Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes.
• Educates and promotes a culture of continuous improvement by partnering with process owners / champions to drive improved results.

What you bring to the table:

• Ability to learn and retain new information and concepts quickly, including the operational understanding of telecommunications ordering/provisioning, billing/accounting processes, and general project management principles.
• Must have strong organizational skills and be excellent with details and follow-up.
• High competency in both verbal and written communications, interpersonal skills to interact effectively with different types of people and approaches, outgoing and proactive in order to accomplish tasks.
• Flexibility, ability to multitask and prioritize requests from several different sources without sacrificing quality of work, and ability to handle a fast-paced work environment.
• Strong computer literacy, with the ability to leverage technology associated with the job (Access, Excel, PowerPoint, Smartsheets, Tableau).
• Strong data analytics experience on large-scale complicated datasets, including expertise in handling sales data such as pipeline, revenue, and churn.

Preferred Qualifications:

• Bachelor's degree or equivalent experience.
• Minimum of 2 years of experience in business analysis, process mapping, and business operation design.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full-time position

Base Salary: The base salary range for this position is $24 - $28 hourly. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national