Business Operations Coordinator

Astound; Massachusetts; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401k plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

PTO 80 hours per year

Floating holidays 40 hours

Paid holidays 7 days per year

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a Business Operations Analyst to support the National Sales team through data-driven insights and streamlined processes. You will collect and analyze operational data, create reports, and partner with multiple departments to drive efficiency and accuracy in performance metrics.

The role emphasizes continuous improvement, vendor coordination, and effective communication while leveraging tools like Excel, Tableau, and Smartsheets to inform strategic decisions.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 2 years of experience in business analysis, process mapping, and business operation design.

Responsibilities

• Collecting, and analyzing operational data to identify trends, generate reports, and inform decision-making.
• Analyzing and optimizing existing business processes, identifying areas for improvement, and implementing new procedures to enhance efficiency.
• Facilitating communication between different departments, resolving operational issues, and coordinating with stakeholders at all levels.
• Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems.
• Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes.
• Educates and promotes a culture of continuous improvement by partnering with process owners / champions to drive improved results.

Skills

Data analytics

Excel

Tableau

Smartsheets

PowerPoint

Attention to detail

Communication

Project management

Billing knowledge

Education

Bachelor's degree or equivalent experience

Tools

Access

Smartsheets

Tableau

PowerPoint

Excel

Job description

paid time off, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan, employee discount

United States, Massachusetts

Oct 21, 2026

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the

The mission of the Business Operations organization is to provide support services for the National Sales team via billing, project, and vendor management. Develop workflow continuity with our boundary partners to establish efficiencies by improving communication to minimize duplication.

• Collecting, and analyzing operational data to identify trends, generate reports, and inform decision-making.
• Analyzing and optimizing existing business processes, identifying areas for improvement, and implementing new procedures to enhance efficiency.
• Facilitating communication between different departments, resolving operational issues, and coordinating with stakeholders at all levels.
• Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems.
• Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes.
• Educates and promotes a culture of continuous improvement by partnering with process owners / champions to drive improved results.

What you bring to the table:

• Ability to learn and retain new information and concepts quickly, including the operational understanding of telecommunications ordering/provisioning, billing/accounting processes, and general project management principles.
• Must have strong organizational skills and be excellent with details and follow-up.
• High competency in both verbal and written communications, interpersonal skills to interact effectively with different types of people and approaches, outgoing and proactive in order to accomplish tasks.
• Flexibility, ability to multitask and prioritize requests from several different sources without sacrificing quality of work, and ability to handle a fast-paced work environment.
• Strong computer literacy, with the ability to leverage technology associated with the job (Access, Excel, PowerPoint, Smartsheets, Tableau).
• Strong data analytics experience on large-scale complicated datasets, including expertise in handling sales data such as pipeline, revenue, and churn.

Preferred Qualifications:

• Bachelor's degree or equivalent experience.
• Minimum of 2 years of experience in business analysis, process mapping, and business operation design.

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary:The base salary range for this position is $24 - $28 hourly. The base pay rangerepresentsthe low and high end of the hiring range for this job.Actual pay will vary and may be above or below the range based onvarious factorsincluding but notlimited to relevant skills, experience, and capabilities.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only):

https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf