Business Operations Coordinator - Clearwater Beach

Travel-Leisure-Co; Clearwater Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Paid time off

Job summary

Wyndham Destinations, part of Travel + Leisure Co., seeks a Business Operations Coordinator to support Sales and Marketing processes, deliver quality guest and partner service, and ensure data integrity. The role requires strong Microsoft Office skills and a customer-focused mindset in a hospitality setting.

Responsibilities include setting up monitors, assisting guests with iPads, creating precise contracts with DocuSign, and producing daily reports while supporting new processes and changes

Qualifications

• Must be highly proficient in Microsoft Office Suite.
• Experience delivering outstanding customer service.
• Strong attention to detail.
• Availability to support weekends and holidays.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to guests, partners, and team.
• Identify ways to improve customer service or processes.
• Collect and/or validate data when interacting with guests.
• Manage and protect company assets through interactions.
• Understand and implement operational procedures that govern the business.
• Support new initiatives and help teams impacted by changes.
• Maintain daily, weekly, monthly, or quarterly reporting needs.

Skills

Customer service

Attention to detail

Communication

Time management

Team collaboration

Tools

Microsoft Excel

Docusign

Office 365

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.We Put the World on VacationAt Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.Position DescriptionAs a Business Operations Coordinator for Wyndham Destinations this person will be responsible for delivering quality support for our Sales and Marketing processes. This person provides exceptional customer service to all guests and business partners, ensures that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!You will be responsible to:Provide exceptional customer service to our guests, business partners, and teamIdentify ways in which to improve our customer service or processesCollect and/or validate data when interacting with our guests to ensure they receive the best experience with usManage and protect company assets through all interactionsUnderstand and implement operational procedures that govern our businessSupport new initiatives and help teams that are impacted by these changesMaintain daily, weekly, monthly, or quarterly reporting needsSuccessfully leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they ariseYou will partner with:Sales and Marketing teamsHuman ResourcesResort Operations leadershipExamples of a day-to-day:Set up and update monitors throughout sales office displaying online Excel documentsCheck in guests utilizing an iPad from a standing podiumBe responsible for personal inventory of gift cards and other incentivesProvide incentives to guestsCreate contracts with great attention to detail and a sense of urgency using various applications including DocusignGenerate daily reportingExamples of projects you will work on:Validating data and reporting or answering questions from onsite business partnersSupporting the integration of new processes and proceduresRequirements:Highly proficient in Microsoft SuiteHave availability to support the business throughout weekends and holidaysHave exceptional attention to detailExperience delivering outstanding customer service, with excitement!In Summary:You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team. You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.A Place for EveryoneHospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.