Business Operations Coordinator

Travel + Leisure Co.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Travel + Leisure Co. seeks a Business Operations Coordinator to enhance customer service and streamline operational support at Club Wyndham Midtown 45. The ideal candidate will be organized, communicative, and thrive in a fast-paced environment, contributing to memorable customer experiences while upholding company values.

Benefits

Medical

Dental

Vision

401k with employer match

Flexible spending accounts

Life and accident coverage

Disability coverage

Wish day paid time to volunteer

Wellness program

Qualifications

• Experience delivering outstanding customer service.
• Availability to support the business throughout weekends and holidays.
• Proficiency with Microsoft Suite is required.

Responsibilities

• Provide exceptional customer service to guests and partners.
• Ensure operational processes and procedures are met.
• Support new initiatives and maintain reporting needs.

Skills

Customer Service

Communication

Organization

Reliability

Tools

Microsoft Suite

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As a Business Operations Coordinator for Travel + Leisure at Club Wyndham Midtown 45, this person will be responsible for delivering quality support for our Sales and Marketing processes. This person provides exceptional customer service to all guests and business partners, ensures that operational processes and procedures are met, protects data integrity throughout our systems, and partners with their team and leadership to implement changes or new initiatives. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!

You will be responsible to:

• Provide exceptional customer service to our guests, business partners, and team
• Work with leadership to implement ways in which to improve our customer service or processes
• Protect data when interacting with our guests to ensure they receive the best experience with us
• Ensure company assets are always protected and supporting policies and procedures are executed
• Understand and implement operational procedures that govern our business
• Support new initiatives and help impacted teams understand what the changes means to them
• Maintain and validate daily, weekly, monthly, or quarterly reporting needs
• Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalates appropriately to leadership

You will partner with:

• Sales and Marketing teams
• Human Resources
• Resort Operations leadership

Examples of projects you will work on:

• Implement changes across any area/function that Business Operations supports

Requirements:

• Proficient in Microsoft Suite
• Have availability to support the business throughout weekends and holidays
• Experience delivering outstanding customer service, with excitement!

In Summary:

You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team. You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program

Compensation

Generally starting at $20.00 - $22.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.