Business Operations Associate

OJ Digital; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equity

Job summary

OJ Digital is a fast-growing legal tech startup seeking a proactive Business Operations Associate. This remote role reports to the Head of Operations and blends day-to-day operational delivery with process improvement, automation, and AI-driven workflows.

The role involves taking ownership of key business processes, building scalable systems, and delivering tangible impact as the company grows. Early-career operatives will gain mentorship and rapid progression opportunities.

Qualifications

• 1–5 years of experience in business operations or related roles.
• Strong process-improvement and automation experience.
• Analytical approach to problem solving and system design.
• Comfort with new technologies and AI/automation platforms.
• Excellent organizational skills and ability to multitask.

Responsibilities

• Manage day-to-day operational workflows including case intake, reviews, quality assurance and client communications.
• Identify inefficiencies and implement process improvements to streamline operations.
• Develop and optimise automated workflows using technology and AI tools including LLMs.
• Support client outreach, marketing initiatives and cross-functional projects.
• Monitor operations performance, ensure accuracy and drive scalable systems with growth.
• Collaborate with Head of Operations to build scalable processes and ownership.
• Lead projects from problem discovery to implemented solutions.

Skills

Process improvement

Automation

Operations

Analytical thinking

Ownership mindset

Tools

AI tools

Automation platforms

Job description

Business Operations Associate | Tech Startup

Location: Remote, USA (Eastern Time working hours)

The Role

OJ Digital is partnering with a fast-growing, well-funded legal technology startup that's transforming how consumers pursue justice against major corporations.

We're looking for a proactive, tech-savvy Business Operations Associate to join a small, ambitious team and work directly alongside the Head of Operations.

This is a hands-on role combining day-to-day operational delivery with process improvement, automation and AI-powered workflows. You'll take ownership of critical business processes, identify opportunities to improve efficiency and help build scalable operations as the company grows.

It's an excellent opportunity for someone early in their operations career who enjoys solving problems, building better systems and making a tangible impact.

Key Responsibilities

• Manage day-to-day operational workflows, including case intake, claim reviews, quality assurance and client communications.
• Identify inefficiencies and implement process improvements to streamline operations.
• Develop and optimise automated workflows using technology and AI tools, including large language models (LLMs).
• Support client outreach, marketing initiatives and other cross-functional projects.
• Monitor operational performance, maintain accuracy and ensure processes run efficiently.
• Work closely with the Head of Operations to develop scalable systems and support business growth.
• Take ownership of projects from identifying problems through to implementing solutions.

What We're Looking For

• 1–5 years of experience in business operations, operations associate roles or a closely related function.
• Strong, demonstrable experience in process improvement and automation.
• A practical, analytical approach to identifying problems and developing efficient solutions.
• Comfortable working with technology and exploring new tools, including AI and automation platforms.
• Excellent organisational skills, attention to detail and the ability to manage multiple priorities.
• A proactive, resourceful mindset with the confidence to take ownership in a fast-moving environment.
• Ability to work Eastern Time business hours.
• Equity: Competitive equity package.
• Remote working: US-based, with Eastern Time working hours.
• Career development: Direct mentorship from the Head of Operations and opportunities for rapid progression.
• Meaningful work: Contribute to a mission-driven business helping consumers challenge major corporations.
• High ownership: Genuine responsibility and the opportunity to shape operational processes from an early stage.

If you're an ambitious operations professional who enjoys using technology to solve problems, improve processes and build scalable systems, we'd love to hear from you.