Business Operations Associate

Charlie Health; New York (NY); Hybrid; USD 106,000 - 130,000; Full time

Job summary

A forward-thinking company is seeking a Business Operations Associate to join its dedicated team. This role is pivotal in addressing the mental health crisis by utilizing data analysis and project management skills to drive key initiatives. You'll collaborate with department heads to refine processes and enhance efficiency, making a significant impact on the lives of many. If you are passionate about mental health and eager to contribute to meaningful change, this opportunity offers a dynamic environment where your skills will be valued and your efforts will help reshape the future of mental healthcare.

Benefits

Comprehensive Benefits

Performance-Based Bonus

Stock Options

Flexible Work Schedule

Professional Development Opportunities

Qualifications

• 3-4+ years of experience in a data-heavy work environment.
• Ability to thrive in a fast-paced, high-growth startup environment.
• Experience building out new policies and procedures.

Responsibilities

• Lead cross-functional projects driving business goals.
• Perform analysis on talent and growth performance.
• Build and maintain dashboards and monitor KPIs.

Skills

Data Analysis

Project Management

Microsoft Excel

SQL

Tableau

Communication Skills

Attention to Detail

Organizational Skills

Education

Bachelor's degree in Business

Bachelor's degree in Analytics

Bachelor's degree in Finance

Tools

Microsoft Excel

SQL

Tableau

Job description

Join to apply for the Business Operations Associate role at Charlie Health

Join to apply for the Business Operations Associate role at Charlie Health

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About The Role

Charlie Health is looking to add a highly motivated, operationally savvy, and data-driven Business Operations Associate to its growing Operations team. The Business Operations Associate will use data analysis, problem-solving, project management, and a strategic mindset to assist in the ideation and execution of some of the company’s most important initiatives. The Business Operations Associate will have a key “seat at the table” with department heads as processes are established and refined. If you’re analytical by nature and excited to apply your analytical skills to important problems, this could be the perfect role for you.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Lead cross-functional projects driving the most important goals of the business, coordinating internal team members and resources
• Perform analysis on talent and growth performance, generating insights that inform changes to business tactics, strategy, and process
• Build and maintain dashboards, define and monitor KPIs, and lead weekly and monthly data reporting processes
• Develop new policies and procedures to increase team efficiency and quality
• Procure, set up, and roll out new technologies that drive better team efficiency
• Support resource allocation decisions to ensure Charlie Health continues to meet its objectives
• Assist in quarterly and annual strategic planning processes and KPI goal-setting
  
  

Requirements

• Bachelor's degree in Business, Analytics, Finance, or similar analytical subject area
• 3-4+ years of experience in a data-heavy work environment (e.g. finance, consulting, etc.)
• Highly proficient in Microsoft Excel
• Experience with SQL, Tableau, or cloud-based data warehouses preferred
• Demonstrated ability to communicate across teams and levels within an organization
• Exceptional organization, project management, and attention to detail
• Ability to thrive in a fast-paced, high-growth startup environment
• Experience building out new policies and procedures to accelerate operational workflows
• Work authorized in the United States and native or bilingual English proficiency
• Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office
  
  

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $106,000 and $130,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $116,000 and $143,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

• Connection: Care deeply & inspire hope.
• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence: Stay curious & heed the evidence.
• We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
• Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment: Act with urgency & don’t give up.
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Our clients don’t give up and neither do we. Persistence is our superpower.
  

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Mental Health Care

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