Business Operations Analyst (HCA/DDSD#12836)

New Mexico Department of Justice; Albuquerque (NM); On-site; USD 52,000 - 70,000; Full time

Job summary

The Health Care Authority (HCA) in New Mexico seeks a Business Operations Analyst (HCA/DDSD#12836) to oversee HR and administrative transactions and to provide essential support across the Developmental Disabilities Supports Division (DDSD).

Responsibilities include recruitment workflows via Monday.com, HR action processing, liaison with OHR, and coordinating division-wide activities while advising leadership on policy and process improvements.

Qualifications

• High School diploma or equivalent with two years' office admin or related experience.
• Experience with HR processes, recruitment workflows, and payroll tools preferred.
• Proficiency in Monday.com and common HR systems is required.

Responsibilities

• Oversee HR and administrative transactions for the division.
• Provide essential administrative support for staff and operations.
• Serve as liaison with Office of Human Resources (OHR) on staff transitions.
• Coordinate HR actions and reporting; manage office supplies and facilities.
• Support organizational changes for DDSD and advise leadership on process improvements.
• Collaborate with managers and central HR partners to guide policy updates.

Skills

High organization

Detail oriented

Solution oriented

Continuous improvement

Judgment & discretion

Proactive

Systems proficiency

Monday.com

Payroll tools (SHARE)

Applicant tracking systems

Education

High School diploma or equivalent

Tools

Monday.com

SHARE payroll

Job description

Job Title Business Operations Analyst (HCA/DDSD#12836)

For more Job Requirements & Classification Description:

This job posting may be used to fill multiple vacancies.

Interviews are anticipated to be conducted within two weeks of closing date.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees’ continuous growth and wellness.

Why does the job exist?

The Business Operations Analyst will:

• Oversee Division constituent complaints;
• Process Human Resources (HR) and administrative transactions timely and effectively;
• Ensure that Division staff receive administrative support and assistance with transactions that process through the Office of Human Resources (OHR).

How does it get done?

The Business Operations Analyst is responsible for:

• Human Resource and personnel management functions, including recruitment and hiring workflows through Monday.com, position, and employee action processing;
• Providing ongoing Human Resource support for the division, tracking, and communicating HR action statuses to leadership;
• Serving as the primary liaison with Office of Human Resources (OHR) for staff transitions and hiring transactions;
• Providing essential administrative and operational support for the division by overseeing HR and administrative transactions, ensuring staff receive assistance with OHR processes, and managing office supplies and facility needs across all field locations;
• Supporting the development and execution of organizational and programmatic changes for Developmental Disabilities Supports Division (DDSD) and serving as a consultant to project teams and leadership;
• Managing reports, coordinating division-wide activities, and recommending actions or policy updates impacting staff and operations;
• Collaborating closely with managers across the Agency and Division to provide guidance, technical expertise, and strategic support, including direct support to Division leadership.

Who are the customers?

• Health Care Authority (HCA) employees;
• Applicants applying for positions;
• The general public.

Ideal Candidate

The Ideal Candidate has:

• High organization skills and is detail oriented;
• A solution focused mindset with an emphasis on continuous improvement;
• Strong judgment and discretion when handling confidential information;
• Ability to be proactive, reliable and able to anticipate HR needs;
• Comfort in learning new systems and enhancing existing processes;
• Proficiency in HR systems and workflow platforms (Monday.com), applicant tracking systems, and payroll tools (SHARE);
• Knowledge of recruitment, hiring, payroll and personnel action processes;
• Ability to demonstrate excellent written and verbal communication skills;
• Ability to manage the completion of deadlines with accuracy and professionalism;
• Experience in developing and/ or improving HR procedures, policies or automated workflows;
• Strong interpersonal skills and the ability to collaborate across divisions and with central HR partners.

High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Employment Requirements

Must possess and maintain a valid Driver's License.
Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive a Defensive Driving Course Certificate as a condition of continued employment within 45 days of employment.
Travel may be required with some occasional overnight stays.
Successful completion of the Health Insurance Portability and Accountability Act (HIPAA).

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.