Business Operations Analyst

Jobtailor; Zurich (KS); On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor is seeking a Business Analysis professional to support North America FlexForce Beeline VMS operations, drive data-driven reporting, and collaborate with stakeholders on process improvements.

The role emphasizes governance, compliance monitoring, and supplier oversight, with opportunities to leverage Power BI, APIs, and automation to streamline workflows and drive efficiency.

Qualifications

• Bachelor’s degree or higher and 3+ years in business analysis or operations.
• Alternate pathway: high school diploma with 5+ years in relevant roles.
• 3+ years of experience in business analysis, operations, or vendor management.
• Experience supporting operational processes, reporting, project coordination, or system-related business support.

Responsibilities

• Support Beeline VMS ops for North America FlexForce, incl. Jira intake and issue tracking.
• Create and validate reports from Beeline and related data sources for governance.
• Analyze contingent data to identify trends and improvement opportunities.
• Coordinate with stakeholders to resolve VMS, reporting, and process inquiries.
• Document SOPs, job aids, and training materials for consistency.
• Assist with requirements gathering, test cases, UAT, and Beeline enhancements.
• Provide project coordination, status updates, and escalation for initiatives.
• Collaborate with NA stakeholders to ensure governance alignment.
• Support automation initiatives using APIs, Power BI, and Power Automate.
• Assist change management activities, including training and adoption tracking.

Skills

Business Analysis

Operations

Vendor Management

Workforce Operations

Project Coordination

Data Analysis

Reporting

Process Improvement

Requirements Gathering

User Acceptance Testing

Education

Bachelor’s degree

High school diploma or equivalent

Tools

Beeline VMS

Jira

Power BI

Power Automate

APIs

Job description

• Support Beeline VMS operations for the North America FlexForce team, including Jira-based ticket intake, issue tracking, defect documentation, enhancement requests, testing support, and follow-up through resolution.
• Create, validate, and maintain recurring and ad hoc reports from Beeline and related data sources to support workforce governance, compliance monitoring, supplier oversight, and leadership reporting.
• Analyze and organize contingent workforce data to identify trends, exceptions, data quality issues, and opportunities for process improvement.
• Support engagement managers, suppliers, and internal stakeholders by researching and resolving VMS, reporting, and process-related inquiries in partnership with the FlexForce team.
• Document standard operating procedures, job aids, process flows, decision logs, and training materials to improve consistency and knowledge transfer across the support model.
• Assist with requirements gathering, test case development, user acceptance testing, and implementation support for Beeline enhancements, reporting updates, and process changes.
• Provide project coordination, task tracking, status updates, and issue escalation support for assigned FlexForce initiatives and operational deliverables.
• Partner with North America stakeholders to ensure timely communication, accurate documentation, and alignment with established governance and compliance expectations.
• Contribute to operational efficiency and automation initiatives by leveraging APIs, Power Automate, and Power BI to support process improvements, stakeholder dashboards, supplier reporting, and day-to-day operational activities.
• Support change management activities, including communications, training coordination, adoption tracking, and transition support for new or updated contingent workforce processes.

Requirements

• Bachelor’s degree plus 3 or more years of experience in Business Analysis, Operations, Shared Services, Vendor Management, Workforce Operations, or a related area
• High school diploma or equivalent plus 5 or more years of experience in Business Analysis, Operations, Shared Services, Vendor Management, Workforce Operations, or a related area
• 3 or more years of experience in Business Analysis, Operations, Shared Services, Vendor Management, Workforce Operations, or a related area
• Experience supporting operational processes, reporting, project coordination, or system-related business support

Core Competencies

Demonstrates expertise in Business Analysis, Vendor Management, and Workforce Operations, with a strong focus on operational efficiency, reporting, and process improvement. Proficient in utilizing tools like Power BI and APIs to enhance data analysis and stakeholder communication.

Highest-signal resume keywords

• Business Analysis
• Vendor Management
• Operational Processes Support
• Project Coordination
• Data Analysis

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Reporting
• Process Improvement
• Requirements Gathering
• User Acceptance Testing

Soft Skills

• Communication
• Problem-Solving
• Collaboration

Industry Keywords

• Workforce Operations
• Shared Services
• Compliance Monitoring
• Supplier Oversight
• Change Management

Tools & Technologies

• Beeline VMS
• Jira
• Power BI
• Power Automate
• APIs