Business Operations Analyst

City of New York; All (MO); On-site; USD 79,000 - 92,000; Full time

Job summary

A leading government agency is seeking a Business Operations Analyst to enhance productivity and efficiency through data-driven decisions. The role involves analyzing workflows, forecasting, and evaluating policy impacts. Ideal candidates should have city government experience and strong analytical skills.

Benefits

Public Service Loan Forgiveness

Qualifications

• Experience in budget administration and financial analysis.
• 3-6 years in business operations or policy analysis.

Responsibilities

• Analyze operational and workforce trends to identify patterns.
• Develop tracking reports and dashboards for KPIs.
• Conduct budget analysis in coordination with finance teams.

Skills

Trend Analysis

Workflow Evaluation

Financial Assessment

Education

Master's Degree in Business

Baccalaureate Degree

Job description

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Reporting to the Chief Operations Officer, the Business Operations Analyst creates and reviews organizational workflows, workforce trends, and financial performance to identify patterns and support data-driven decisions aligned with DOB goals. The role involves forecasting, evaluating policy and budget impacts, and recommending process improvements to enhance productivity and efficiency. Ideal candidates will have city government experience and be skilled in trend analysis, workflow evaluation, and financial assessment.

Key Responsibilities

• Analyze operational and workforce trends to identify patterns, create forecast models and reports.
• Create and review Agencywide workflows, identifying areas for improvement in efficiency and accountability.
• Develop and maintain tracking reports and dashboards that monitor KPIs, timelines, and performance metrics.
• Evaluate the impact of policy changes on staffing, productivity, and resource allocation.
• Conduct budget analysis in coordination with finance teams and ensure alignment with DOB planning.
  
  

REMOTE WORK

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

CIVIL SERVICE STATUS

Only permanent Associate Staff Analysts, applicants who are reachable on the Associate Staff Analyst open competitive list, and applicants as indicated below will be considered.

To Apply

Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

ASSOCIATE STAFF ANALYST - 12627

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or
• A baccalaureate degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in "1" above.
• An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in “1” above.
• A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in “1” above.
• A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in “1” above.
  
  

Preferred Skills

Bachelor’s or Master’s degree in Business, Finance, Data Analytics, or a related field 3–6 years of experience in business operations, policy analysis, or workforce analytics City government experience is a plus

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $79,473.00 – $91,394.00

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Government Administration

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