Business Operations Advisor

VSP Vision Care; United States; Hybride; USD 84 000 - 142 000; Plein temps

Avantages offerts par ce poste

Bonuses & commissions

Résumé du poste

VSP Vision Care seeks an experienced advisor to guide member practices on marketing, optical operations, and revenue cycle management. The role focuses on initial P&L analyses, identifying opportunities, and connecting members with specialized experts for deeper support.

Responsibilities include delivering dashboards, benchmarking against industry standards, and providing actionable feedback to improve performance while driving long-term member retention.

Qualifications

• Bachelor’s degree in Business Management or related field is required.
• 6+ years of experience in business operations with exposure to optometric practices.
• Strong analytical and strategic problem-solving abilities.
• Excellent verbal communication and presentation skills.
• Ability to work cross-functionally and drive results without direct authority.
• For remote or hybrid roles, high engagement in virtual environments is required.

Responsabilités

• Provide strategic guidance to member businesses and practices on marketing, optical operations, and revenue cycle management.
• Perform initial P&L reviews to assess health and identify opportunities for improvement.
• Present dashboards and reports comparing performance to industry benchmarks.
• Collaborate with internal teams to deliver education and tools for member engagement.
• Advise on general business strategies and coordinate deeper analysis with specialized advisors.
• Support handoff and continuity of support for niche expertise needs.

Connaissances

Business operations

Data analysis

Marketing knowledge

Presentation skills

Cross-functional collaboration

Communication

Formation

Bachelor’s degree in Business Management or related field

Outils

Excel

BI tools

Description du poste

Serve as a trusted advisor, often as the first point of contact for member businesses and practices seeking strategic guidance. Leverage broad expertise in marketing, optical operations, and revenue cycle management to conduct initial assessments of business performance, with a primary focus on P&L analysis. Identify high level opportunities and challenges across multiple domains and facilitate connections between members and specialized advisors for deeper niche support. Collaborate with internal colleagues to deliver education, resources, and tools that enhance member experience, boost engagement, and drive positive outcomes. Provide actionable feedback that addresses member needs, ensuring satisfaction and long-term retention.

Conduct initial reviews of member P&L statements to assess overall business health and identify areas for further exploration.

Utilize comprehensive knowledge in practice management, staffing, and optical operations to recognize patterns, inefficiencies, and opportunities for improvement.

Present summary dashboards and reports that visualize key financial and operational metrics, comparing findings to industry benchmarks.

Advise members on general business strategies and recommend next steps for deeper analysis in marketing, optical, or revenue cycle domains.

Collaborate with specialized team members to ensure seamless handoff and continuity of support for members requiring niche expertise.

Provide feedback and resources to improve workflow, optimize performance, and reduce costs at a high level.

Research and develop broad recommendations based on specific business unit and/or practice needs.

Deliver data driven insights by analyzing key metrics and trends to inform decision making.

Teach or facilitate training sessions, present webinars, and create content articles on general business topics.

Job Specifications

Typically has the following skills or abilities:

• Bachelor’s degree in Business Management or other related fields or equivalent experience.
• 6+ years of experience in business operations, with substantial exposure to optometric practices.
• Comprehensive understanding of all aspects of an optometric practice.
• Capable of performing business assessments and identifying areas for deeper analysis and/or profit opportunities.
• Analytical and strategic problem solver and decision maker showing balanced consideration of business issues, risks, and rewards.
• Ability to elicit cooperation, motivate others, and drive results without direct authority.
• Strong business aptitude to support envisioning work, strategic planning, and measuring results.
• Excellent verbal communication and presentation skills to address groups and facilitate discussions.
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $84,000.00 - $141,750.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business,VSPVision (“VSP”)collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.