Business Operations Advisor

VSP Vision Care; Salem (OR); Hybrid; USD 84,000 - 142,000; Full time

Job summary

VSP Vision Care seeks a experienced business operations advisor to serve as the first contact for member businesses seeking strategic guidance. You will leverage expertise in marketing, optical operations, and revenue cycle management to assess performance, identify opportunities, and connect members with specialized advisors for deeper niche support.

Responsibilities include delivering education, resources, and tools to improve member experience, satisfaction, and retention, presenting

Qualifications

• Bachelor’s degree in Business Management or related field.
• 6+ years of experience in business operations, with exposure to optometric practices.
• Comprehensive understanding of a practice’s operations and performance metrics.
• Ability to perform business assessments and identify profit opportunities.
• Analytical and strategic problem solver with balanced judgment on issues, risks, and rewards.
• Excellent verbal communication and presentation skills.

Responsibilities

• Perform initial assessments of member P&L statements to gauge overall business health.
• Identify opportunities and connect members with specialized advisors for deeper support.
• Present summary dashboards and reports comparing performance to benchmarks.
• Advise members on general business strategies and next steps in marketing, optics, or revenue cycle domains.
• Collaborate with internal teams to deliver education, resources, and tools to improve member experience and retention.
• Deliver data-driven insights by analyzing key metrics and trends to inform decisions.
• Facilitate training sessions, webinars, and content on general business topics.

Skills

Analytical thinking

Strategic planning

Communication skills

Leadership without authority

Education

Bachelor’s degree in Business Management or related field

Job description

Serve as a trusted advisor, often as the first point of contact for member businesses and practices seeking strategic guidance. Leverage broad expertise in marketing, optical operations, and revenue cycle management to conduct initial assessments of business performance, with a primary focus on P&L analysis. Identify high level opportunities and challenges across multiple domains and facilitate connections between members and specialized advisors for deeper niche support. Collaborate with internal colleagues to deliver education, resources, and tools that enhance member experience, boost engagement, and drive positive outcomes. Provide actionable feedback that addresses member needs, ensuring satisfaction and long-term retention. Conduct initial reviews of member P&L statements to assess overall business health and identify areas for further exploration.

Utilize comprehensive knowledge in practice management, staffing, and optical operations to recognize patterns, inefficiencies, and opportunities for improvement.

Present summary dashboards and reports that visualize key financial and operational metrics, comparing findings to industry benchmarks.

Advise members on general business strategies and recommend next steps for deeper analysis in marketing, optical, or revenue cycle domains.

Collaborate with specialized team members to ensure seamless handoff and continuity of support for members requiring niche expertise.

Provide feedback and resources to improve workflow, optimize performance, and reduce costs at a high level.

Research and develop broad recommendations based on specific business unit and/or practice needs.

Deliver data driven insights by analyzing key metrics and trends to inform decision making.

Teach or facilitate training sessions, present webinars, and create content articles on general business topics.

Job Specifications

Typically has the following skills or abilities:

• Bachelor’s degree in Business Management or other related fields or equivalent experience.
• 6+ years of experience in business operations, with substantial exposure to optometric practices.
• Comprehensive understanding of all aspects of an optometric practice.
• Capable of performing business assessments and identifying areas for deeper analysis and/or profit opportunities.
• Analytical and strategic problem solver and decision maker showing balanced consideration of business issues, risks, and rewards.
• Ability to elicit cooperation, motivate others, and drive results without direct authority.
• Strong business aptitude to support envisioning work, strategic planning, and measuring results.
• Excellent verbal communication and presentation skills to address groups and facilitate discussions.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. Salary Ranges: $84,000.00 - $141,750.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.