Business Operational Resilience

001 The Northern Trust Company; Chicago (IL); Hybrid; USD 83,000 - 141,000; Full time

Job summary

Northern Trust seeks a seasoned Business Operational Resilience professional to lead 1LOD resiliency efforts for critical business services. You will partner with Business and Technology to identify risks, coordinate assessments, and strengthen recovery capabilities across enterprise standards.

The role supports regulatory readiness, audits, and governance, with oversight of external vendor resilience and testing activities. A Bachelor's degree and 7+ years in risk or resiliency are required.

Qualifications

• 7+ years of experience in financial services supporting First Line Risk, Operational Resiliency, Operational Risk, Technology Risk, Business Continuity, Third Party Risk, Enterprise Risk, Regulatory Risk, or related disciplines.
• Experience working within a First Line of Defense (1LOD) risk or business-aligned control function.
• Experience supporting regulatory examinations, remediation, internal audits, governance activities, or executive reporting.
• Knowledge of Operational Resiliency principles, governance, testing, issue management, and financial services regulatory expectations.
• Proven ability to influence stakeholders without direct authority and support cross-functional initiatives in a matrixed organization.
• Strong analytical, organizational, project management, problem-solving, written communication, verbal communication, and presentation skills.

Responsibilities

• Serve as the primary Operational Resiliency partner for assigned business lines and critical business services.
• Partner with business and technology stakeholders to identify resilience risks, implement mitigation strategies, and strengthen recovery capabilities.
• Coordinate resiliency assessments, annual self-assessments, governance activities, and business resiliency deliverables in alignment with enterprise standards.
• Maintain resiliency documentation, recovery strategies, impact tolerances, critical dependencies, and supporting evidence.
• Support regulatory readiness, internal audits, independent reviews, governance reporting, and remediation activities.
• Coordinate oversight activities for External Critical Vendors, including resilience assessments, contingency planning, exit strategy reviews, testing, and remediation tracking.
• Support operational resiliency scenario testing, tabletop exercises, simulation events, and recovery validation activities.
• Track observations, lessons learned, action plans, milestones, and supporting evidence through completion.
• Provide effective challenge and guidance to ensure resiliency considerations are embedded in strategic initiatives, material business changes, and risk discussions.
• Build trusted partnerships across Business, Technology, Operations, Risk, Compliance, Internal Audit, and Third Party Risk Management.
• Communicate program progress, emerging risks, key milestones, and issues to stakeholders.

Skills

1LOD risk experience

Regulatory risk & audits

Operational Resiliency knowledge

Stakeholder influence

Analytical & communication skills

Education

Bachelor's degree or equivalent

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Business Operational Resilience Summary We are seeking a highly motivated Business Operational Resilience professional to join a First Line of Defense (1LOD) Risk team supporting the operational resilience of a global financial institution. In this business-aligned role, you will serve as the primary resiliency partner for an assigned business portfolio, working across Business, Technology, Operations, Enterprise Operational Resiliency, Third Party Risk Management, Compliance, and Enterprise Risk to strengthen critical business services and support regulatory readiness.

Major Duties

• Serve as the primary Operational Resiliency partner for assigned business lines and critical business services.
• Partner with business and technology stakeholders to identify resilience risks, implement mitigation strategies, and strengthen recovery capabilities.
• Coordinate resiliency assessments, annual self-assessments, governance activities, and business resiliency deliverables in alignment with enterprise standards.
• Maintain resiliency documentation, recovery strategies, impact tolerances, critical dependencies, and supporting evidence.
• Support regulatory readiness, internal audits, independent reviews, governance reporting, and remediation activities.
• Coordinate oversight activities for External Critical Vendors, including resilience assessments, contingency planning, exit strategy reviews, testing, and remediation tracking.
• Support operational resiliency scenario testing, tabletop exercises, simulation events, and recovery validation activities.
• Track observations, lessons learned, action plans, milestones, and supporting evidence through completion.
• Provide effective challenge and guidance to ensure resiliency considerations are embedded in strategic initiatives, material business changes, and risk discussions.
• Build trusted partnerships across Business, Technology, Operations, Risk, Compliance, Internal Audit, and Third Party Risk Management.
• Communicate program progress, emerging risks, key milestones, and issues to stakeholders.

Knowledge, Skills and Abilities

Bachelor's degree or equivalent professional experience.

• 7+ years of experience in financial services supporting First Line Risk, Operational Resiliency, Operational Risk, Technology Risk, Business Continuity, Third Party Risk, Enterprise Risk, Regulatory Risk, or related disciplines.
• Experience working within a First Line of Defense (1LOD) risk or business-aligned control function.
• Experience supporting regulatory examinations, remediation, internal audits, governance activities, or executive reporting.
• Knowledge of Operational Resiliency principles, governance, testing, issue management, and financial services regulatory expectations.
• Proven ability to influence stakeholders without direct authority and support cross-functional initiatives in a matrixed organization.
• Strong analytical, organizational, project management, problem-solving, written communication, verbal communication, and presentation skills.

Preferred Qualifications

• Experience supporting business-aligned Operational Resiliency programs within a global financial institution.
• Experience with critical business services, resiliency testing, scenario exercises, business continuity planning, or External Critical Vendor oversight.
• Experience preparing executive-level reporting, committee materials, or regulatory documentation.
• Professional certifications such as CBCP, MBCI, PMP, CRISC, CISA, or similar are preferred.

Salary Information

Hybrid

Salary Range: $83,100 - 141,300 USD. Salary range is a good faith estimate of base pay.

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits.

Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Looking for greater?

You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work‑life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

• Candidate Privacy Notice
• California Applicant Privacy Notice
• Pay Transparency
• Nondiscrimination Provision (U.S)
• Transparency in Coverage Disclosure – North America

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, and ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S).