Business Operation Manager

Inverselogic Inc.; California (MO); On-site; USD 95,000 - 130,000; Full time

Job summary

Inverselogic Inc. in Southern California is seeking an experienced Business Operations Manager to oversee procurement, software/hardware assets, and vendor relationships across the organization.

The role emphasizes process improvement, licensing compliance, onboarding/offboarding workflows, and cross-department collaboration to maintain operational excellence. A Bachelor's degree and 5+ years in IT operations are preferred, with strong analytical and stakeholder management skills.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Operations Management, or related field.
• 5+ years of experience supporting IT business operations and vendor management.
• Experience managing complex business processes and cross-functional projects.
• Strong analytical, organizational, and problem-solving skills.
• Experience creating reports, dashboards, and operational metrics.
• Strong communication and stakeholder management skills.
• Customer-service oriented with ability to explain technical concepts to non-technical users.
• Familiarity with IT Asset Management (ITAM) tools and SAM best practices; multi-platform environments at scale.

Responsibilities

• Serve as the primary purchasing agent for technology hardware, software, services, and subscriptions.
• Manage vendor relationships, contract renewals, software subscriptions, and licensing.
• Audit software and service utilization to optimize costs and compliance.
• Coordinate procurement activities across departments.
• Maintain inventories of software, hardware, mobile devices, and service agreements.
• Administer software licensing and subscription management.
• Track billing, renewal dates, user access, and contract obligations.
• Ensure licensing compliance and internal governance.
• Coordinate onboarding/offboarding with HR and leaders.
• Manage user provisioning, device deployment, access management.
• Coordinate equipment recovery and access revocation.
• Oversee mobile device procurement and lifecycle documentation.
• Develop SOPs and process templates; identify automation opportunities.
• Create operational reports, dashboards, and metrics.
• Partner with Finance, HR, Facilities, PM, Creative, and Business teams.
• Support department effectiveness initiatives and planning.
• Serve as a key stakeholder in process improvement projects.

Skills

Vendor management

Asset lifecycle management

Process improvement

Stakeholder management

Education

Bachelor’s degree in Business Administration, Information Systems, Operations Management, or related field

Tools

ITAM tools

SAM best practices

Job description

Job Description

WHO WE ARE

We are an I.T. consulting company that provides high-end/high-quality support services to various small and medium-sized businesses with an emphasis on professionalism and reliability. We service the southern California region and throughout the US.

WHO WE ARE LOOKING FOR

We are seeking an experienced Business Operations Manager to oversee the operational functions that support our client’s technology and business teams. This role is responsible for managing procurement, software and hardware assets, vendor relationships, licensing compliance, onboarding/offboarding workflows, mobile device management, and operational process improvements across the organization.

The ideal candidate is highly organized, detail-oriented, and capable of collaborating across multiple departments to ensure efficient business operations while maintaining compliance, documentation, and operational excellence.

Job Responsibilities

• Serve as the primary purchasing agent for technology hardware, software, services, and subscriptions.
• Manage vendor relationships, contract renewals, software subscriptions, and licensing agreements.
• Conduct regular audits of software and service utilization to optimize costs and compliance.
• Evaluate vendors and coordinate procurement activities across departments.
• Maintain accurate inventories of software, hardware, mobile devices, and service agreements.
• Administer software licensing and subscription management across numerous business platforms.
• Track billing schedules, renewal dates, user access, and contract obligations.
• Ensure compliance with licensing requirements and internal governance standards.
• Coordinate technology onboarding and offboarding processes in partnership with HR and department leaders.
• Manage user provisioning, equipment deployment, account setup, and access management.
• Coordinate equipment recovery and access revocation during employee separations.
• Oversee mobile device procurement, deployment, inventory management, and return processes.
• Maintain lifecycle documentation and replacement planning for company-issued devices.
• Develop, maintain, and improve Standard Operating Procedures (SOPs), process documentation, and operational templates.
• Identify opportunities for process automation and operational efficiency improvements.
• Create and maintain operational reports, dashboards, and metrics.
• Partner with Finance, HR, Facilities, Project Management, Creative, and Business teams to align operational processes.
• Support department effectiveness initiatives and operational planning.
• Serve as a key stakeholder in organizational process improvement projects.

What We Are Looking For

• Comfortable interacting with staff, vendors, and customers at all levels with professionalism and courtesy.
• Punctual, dependable, and reliable with a consistent track record of follow-through.
• Effective working independently in a fast-paced environment with minimal supervision.
• Able to follow and enforce a standard set of support policies with consistency and fairness.
• Reliable transportation and a valid California driver’s license with a clean background check history required.

Education & Experience:

• Bachelor’s degree in Business Administration, Information Systems, Operations Management, or a related field, or equivalent professional experience.
• 5+ years of experience supporting IT business operations, vendor management, asset lifecycle management, or related functions.
• Experience managing complex business processes and cross-functional projects.
• Strong analytical, organizational, and problem-solving skills.
• Experience creating reports, dashboards, and operational metrics.
• Strong communication and stakeholder management skills.
• Customer-service oriented, with the ability to explain technical concepts to non-technical users.
• Familiarity with IT Asset Management (ITAM) tools and Software Asset Management (SAM) best practices; experience managing multi-platform environments at scale.
• Budget management and cost optimization experience; ability to track spending, identify savings opportunities, and present financial data to leadership.
• Familiarity with IT service m