Business Office Training Developer and Educator, Business Clinic Office, FT, 8:30A- 5:00P

Baptist Health; Miami (FL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Tuition reimbursement

Career growth opportunities

Comprehensive health and wellness

Job summary

Baptist Health is seeking a MCI Business Office Training Developer and Educator to plan, design, and oversee non-clinical education programs. You will train new onsite staff after EQA and run virtual sessions for remote hires, ensuring consistent education across departments.

The role requires Bachelor’s degree and strong instructional design skills, with familiarity across patient access, Revenue Cycle and call center policies.

Qualifications

• Bachelor's degree required.
• Experience with MCI patient access, Revenue Cycle, and call center policies.
• Ability to design assessments and simulations.
• Familiarity with learning theory, instructional strategies, curriculum standards and assessments.
• Proficiency in Microsoft Office suite and e-learning tools.

Responsibilities

• Plan, design, track and train all MCI non-clinical education programs.
• Conduct onsite training after EQA completion and virtual trainings for remote staff.
• Standardize training for seasonal staff and update training materials across departments.
• Support continuous education of general healthcare processes for non-clinical areas.

Skills

Learning theory knowledge

Instructional design

Project time management

Team collaboration

Flexibility

Self-motivation

Education

Bachelor's degree

Tools

Office 365

MS-Word

MS-Excel

MS-PowerPoint

Articulate 360

E-learning authoring software

Video editing software

Learning Management System

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The MCI Business Office Training Developer and Educator is responsible for the planning, designing, tracking, and training of all MCI non-clinical education programs. Conduct MCI specific training sessions for all newly hired onsite employees after successfully completing the Education and Quality Assurance (EQA) training and hold virtual trainings for any employee hired as remote status. Standardization of training for all seasonal staff for their department. Continued education of general healthcare process for all non-clinical areas. Assist with the updating of all training materials (manuals, examinations, presentations, etc.) utilized throughout all MCI Patient Access, Revenue Cycle, and all call center functions. Estimated pay range for this position is $21.88 - $27.79 / hour depending on experience.

Qualifications

Degrees:

• Bachelors.

Additional Qualifications

• Demonstrate knowledge and application of all areas pertaining to the MCI patient access, Revenue Cycle, and call center policies and practices.
• Demonstrate skills designing assessments and simulations.
• Demonstrate knowledge of learning theory, instructional strategies, curriculum standards and assessments.
• Extensive experience and knowledge of PC applications including Office 365, Microsoft Office - MS-Word, MS-Excel, MS-PowerPoint, etc.
• Experience in Articulate 360 or other e-learning authoring or development software,preferred.
• Working knowledge of audio and video editing software.
• Graphics/photo editing skills.
• Experience using and/or managing content in a learning management system preferred.
• Highly organized and able to effectively maintain multiple initiatives while driving sustainable operational changes.
• Demonstrate flexibility to perform other tasks as needed in an active work environment with changing work needs.
• Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere.
• Self-motivation with an ability to work effectively within a team environment.
• CPLP-ATD Certified Professional in Learning and Performance certification preferred.

Minimum Required Experience: 5 Years

EOE, including disability/vets