Business Office Support, Clerk, Full Time

Hialeah-Hospital; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Hialeah Hospital in Florida is seeking a General Clerk to provide clerical support to the Business Office under the direction of the Vice President of Revenue Cycle.

You will print and submit paper claims, attach required documentation, maintain patient account notes, scan incoming mail, and assist with calls and other routine clerical tasks.

The role supports billing and imaging processes and requires a high school diploma; healthcare clerical experience is preferred.

Qualifications

• High School diploma or equivalent required.
• Previous clerical experience in a healthcare setting preferred.
• Ability to manage paper claims and patient records.

Responsibilities

• Print paper claims and medical records and submit to payors by mail.
• Attach all required insurance documentation to each claim.
• Document notes in the patient account system to track billed accounts.
• Provide patient insurance information to outside physicians as requested.
• Assist with special billing projects as needed.
• Pull RA and EOB to prepare secondary-billing claims.
• Gather supporting documents for special projects and audits.
• Open and separate department related incoming mail.
• Scan incoming correspondence to patient account, as needed.
• Distribute original mail to appropriate parties.
• Answer calls and assist callers within skill limits.
• Support business office team with clerical tasks.
• Perform other duties as assigned within capabilities.

Skills

Clerical skills

Healthcare experience

Education

High School diploma or equivalent

Job description

Job Objective:

Under the direction of the Vice President of Revenue Cycle or designee, the General Clerk performs clerical support to the Business Office staff as needed.

Duties and Responsibilities:

I. Billing Support Responsibilities, as assigned:

• Print paper claims, medical records, and submit to the payors via US Mail, as needed.
• Ensures all necessary documentation required by insurance company is attached to the claim.
• Document all notes in the patient account system for tracking of billed accounts.
• Provides outside physicians with patient insurance information, as requested.
• Work special billing related projects, as needed.
• Pull Remittance Advice (RA) and Explanation of Benefits (EOB) to prepare claims for secondary billing.
• Pull supporting documents for special projects and annual regulatory audits, as needed.

II. Document Imaging Responsibilities, as assigned:

• Open and separate department related incoming mail.
• Scan incoming correspondence to patient account, as needed.
• Give original correspondence to appropriate parties.

III. Other Responsibilities, as assigned:

• Answer incoming calls and assist caller if within skill sets and abilities.
• Assist all business office team members with clerical functions, as requested.
• All other duties assigned, within skills sets and abilities.

Education

High School graduate or equivalent

Experience

Previous clerical experience working in a healthcare environment, preferred.

What Should I Know About Hialeah Hospital?

Our 378-bed acute care hospital opened in 1951 to serve the Hialeah, Florida community. Our team is committed to honoring the trust that our patients place in us by providing compassionate, safe, high-quality care in the right place, and at the right time.

Hialeah Hospital has been honored to receive a number of awards and designations for our superior health care services, including:

Cardiac

• American Heart Association Get with the Guidelines - Heart Failure Gold Plus Award, 2018
• American Heart Association Get with the Guidelines - Target Stroke Gold Plus Award, 2018

Bariatric

• American College of Surgeons/American Society for Metabolic and Bariatric Surgery - MBSAQIP Accredited Center
• BCBS â€" Blue Distinction Specialty Care Bariatric Surgery, January 2018

Neurology

• Advanced Primary Stroke Center Re-accreditation, April 2018

Women's Services

• American College of Radiology granted Stereotactic Breast Biopsy Re-accreditation, March 2016

Hyperbaric Unit

• Healogics Center of Distinction Award, 2017

Laboratory Services/Blood Bank

• Certificate of Accreditation from College of American Pathologist