Business Office Support, Clerk, Full Time

Hialeah Hospital; Florida; On-site; USD 28,000 - 38,000; Full time

Job summary

Hialeah Hospital is seeking a General Clerk to support the Business Office under the Revenue Cycle leadership. Responsibilities include processing paper claims, attaching required documentation, and updating the patient account system to track billing activity.

The role also covers handling incoming mail, scanning correspondence, and assisting colleagues with clerical tasks. Prior healthcare clerical experience is preferred, and a high school diploma is required.

Qualifications

• High School graduate or equivalent is required.
• Previous clerical experience in a healthcare setting is preferred.

Responsibilities

• Print and process paper claims and documents for submission to payors.
• Ensure required documentation is attached to each claim.
• Document notes in the patient account system for tracking billed accounts.
• Provide patient insurance details to outside physicians as needed.
• Assist with special billing related projects and audits.
• Open and separate department mail and scan incoming correspondence.
• Answer incoming calls and assist colleagues with clerical tasks.

Skills

Clerical skills

Healthcare experience

Billing support

Document imaging

Data entry

Phone support

Education

High School Diploma

Job description

Job Objective:

Under the direction of the Vice President of Revenue Cycle or designee, the General Clerk performs clerical support to the Business Office staff as needed.

Duties and Responsibilities:

I. Billing Support Responsibilities, as assigned:

• Print paper claims, medical records, and submit to the payors via US Mail, as needed.
• Ensures all necessary documentation required by insurance company is attached to the claim.
• Document all notes in the patient account system for tracking of billed accounts.
• Provides outside physicians with patient insurance information, as requested.
• Work special billing related projects, as needed.
• Pull Remittance Advice (RA) and Explanation of Benefits (EOB) to prepare claims for secondary billing.
• Pull supporting documents for special projects and annual regulatory audits, as needed.

II. Document Imaging Responsibilities, as assigned:

• Open and separate department related incoming mail.
• Scan incoming correspondence to patient account, as needed.
• Give original correspondence to appropriate parties.

III. Other Responsibilities, as assigned:

• Answer incoming calls and assist caller if within skill sets and abilities.
• Assist all business office team members with clerical functions, as requested.
• All other duties assigned, within skills sets and abilities.

Education

High School graduate or equivalent

Experience

Previous clerical experience working in a healthcare environment, preferred.

What Should I Know About Hialeah Hospital?

Our 378-bed acute care hospital opened in 1951 to serve the Hialeah, Florida community. Our team is committed to honoring the trust that our patients place in us by providing compassionate, safe, high-quality care in the right place, and at the right time.

Hialeah Hospital has been honored to receive a number of awards and designations for our superior health care services, including:

Cardiac

• American Heart Association Get with the Guidelines - Heart Failure Gold Plus Award, 2018
• American Heart Association Get with the Guidelines - Target Stroke Gold Plus Award, 2018

Bariatric

• American College of Surgeons/American Society for Metabolic and Bariatric Surgery - MBSAQIP Accredited Center
• BCBS â€" Blue Distinction Specialty Care Bariatric Surgery, January 2018

Neurology

• Advanced Primary Stroke Center Re-accreditation, April 2018

Women's Services

• American College of Radiology granted Stereotactic Breast Biopsy Re-accreditation, March 2016

Hyperbaric Unit

• Healogics Center of Distinction Award, 2017

Laboratory Services/Blood Bank

• Certificate of Accreditation from College of American Pathologist