Business Office Services Manager

Friendship; Roanoke (VA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Vision Insurance

Flexible Spending Account

Paid Time Off

Education Assistance

Employee Assistance Program

Life Insurance

Voluntary insurance

Job summary

Friendship in Roanoke, VA is hiring a Business Office Services Manager to oversee census data, claims processing, and resident trust fund administration. The role ensures compliance with Business Office policies and state and federal regulations.

The position requires strong insurance knowledge, excellent customer service, and the ability to work in a fast-paced environment. A flexible schedule and detail-oriented approach are essential for success.

Qualifications

• Must demonstrate strong insurance knowledge related to Medicare/Medicaid and third-party payers.
• Excellent customer service skills with a professional demeanor.
• Able to thrive in a fast-paced, high-intensity setting.
• Strong organization and attention to detail are essential.
• Willingness to work a flexible schedule as needed.

Responsibilities

• Daily management of census data
• Obtain complete and accurate data for claim/statement creation within stated timeframes
• Manage Private collections to meet Friendship goals
• Manage Resident Trust Fund in accordance with Federal and State regulations

Skills

Insurance knowledge

Customer service

Fast-paced environment

Organized

Flexible schedule

Job description

Posted Tuesday, September 1, 2026 at 4:00 AM

Founded in 1966, Friendship offers diverse senior living accommodations, award-winning care, new and innovative services, as well as specialized rehab and therapy, to over 1,500 residents and patients each day. With four campuses, the earliest dating back to 1919, Friendship has grown to offer the full continuum of care, including independent living, assisted living, home care, outpatient therapy, inpatient rehab, long-term care and Alzheimer’s and memory care. As a non-profit, Friendship provides a caring community to serve a wide-range of residents including those with limited financial means. Visitfriendship.us for more information.

Friendship is looking for aBusiness Office Services Manager to join our Business Office team located in Roanoke, VA. The Business Office Services Manager is responsible for monitoring and enforcing compliance with Friendship’s Business Office policies and procedures.

Responsibilities:

• Daily management of census data
• Obtain complete and accurate data for claim/statement creation within stated timeframes
• Manage Private collections to meet Friendship goals
• Manage Resident Trust Fund in accordance with Federal and State regulations

Qualifications:

• Must possess strong insurance knowledge especially as it pertains to third party payers such as Medicare, Medicaid and Managed Care organizations
• Must possess excellent customer service skills
• Must be able to work in a fast paced, high intensity environment
• Must be organized with great attention to detail
• Must be able to work a flexible schedule

Benefits for Full Time Positions:

• 401(k) retirement plan along with employer match
• Health Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off
• Education Assistance
• Employee Assistance Program
• Company Paid Life Insurance
• Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)

Friendship values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.