Business Office Representative, Rehab, FT, Days

Prisma Health; Columbia (SC); On-site; USD 32,000 - 52,000; Full time

Job summary

Prisma Health is seeking an Administrative Support role in Richland, SC to assist the Rehabilitative Services Ortho Admin office. The position focuses on patient scheduling, benefits verification, and billing support to ensure smooth operations for therapy services.

Responsibilities include coordinating appointments, handling payments, responding to referrals, and providing high-quality customer service to patients and providers.

Qualifications

• Two years' experience in admissions, billing, collections, insurance or customer service.
• Education: High School Diploma or equivalent.
• Strong computer skills and familiarity with medical terminology (preferred).

Responsibilities

• Provides direct customer service and clerical support for the department.
• Coordinates schedule for procedures and rehab to optimize patient visits.
• Verifies patient benefits and explains financial responsibility.
• Assists with authorizations, claims edits, and payment collection.
• Responds to referrals and triages based on urgency.
• Orders and processes office supplies and maintains facilities.
• Answers phones and greets patients; handles general inquiries.
• Performs other duties as assigned.

Skills

Basic computer skills

Word Processing

Spreadsheets

Database

Data Entry

Registration and scheduling experience

Medical terminology familiarity

Office equipment knowledge

Mathematical skills

Education

High School Diploma or equivalent

Tools

Office equipment

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Performs a variety of duties to support and facilitate business operations. Provides direct customer service and/or clerical/administrative support for the department.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
• Coordinates the schedule for multiple procedures and specialties with rehab to best serve the patient. Schedules patients to best fill therapists' schedules allowing maximized productivity. Moves patients' appointments/providers to optimize visit volumes in a given day. Follow-ups with non-respondent patients for request to schedule initial visit.
• Verifies patient benefits. Educates patients on benefits and insurance coverage for provided services. Calculates cost estimates. Ensures patients are aware of financial responsibility to increase patient satisfaction.
• Confirms authorization for services from payor. Maintain authorization throughout plan of care. Edit patient claims to ensure clean submission for payment. Collect payments upon delivery of care and following completion of care (via phone). Answer billing related questions. Post payments. Discuss payment options and programs available to patient.
• Responds to referrals for therapy from providers appropriately triaging based on urgency. Screens referrals for proper location and specialty of care (e.g., neuro referral to ortho rehab). Documents authorization and attach to all appointments.
• Orders supplies and submits necessary invoices for payment. Maintains office cleanliness including submitting work orders. Submits work orders for broken equipment or reports to facilities. Submits EOD deposit and accounting information. Sorts and addresses incoming mail. Maintains cash box. Trains other staff on office guidelines and procedures.
• Answers phone and responds to patient voicemails. Answers general questions regarding therapy and treatments. Greets incoming patients.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School Diploma or equivalent or post high school education
• Experience - Two (2) years admissions, billing, collections, insurance and/or customer service

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills And Abilities

• Basic computer skills
• Knowledge of office equipment (fax/copier)
• Word Processing
• Spreadsheets
• Database
• Data Entry
• Mathematical Skills
• Registration and scheduling experience- Preferred
• Familiarity with medical terminology- Preferred

Work Shift

Day (United States of America)

Location

Richland

Facility

Richland Hospital

Department

Rehabilitative Services Ortho Admin

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.