BUSINESS OFFICE - PATIENT FINANCIAL COUNSELOR

Mountain-View-Hospital-LLC; Idaho Falls (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off (vacation, holidays, and

Sick days)

401K with up to 6% match

Earned Quarterly Bonus Program

Education Reimbursement Program

Discount for medically necessaryProced

Job summary

Mountain View Hospital in Idaho Falls is seeking a Patient Financial Counselor to help families understand and resolve their bills before services. You will work with physicians’ offices to verify information, discuss benefits, and estimate patient responsibility.

This role requires clear communication and attention to detail across departments. The position emphasizes compassionate service, accurate data entry, and collaboration with insurance and billing teams to ensure smooth pre- and

Qualifications

• AA or equivalent from two year college or technical school would be helpful.
• Two years of medical staff office work can be substituted for education requirement.
• Strong computer and communication skills are required.

Responsibilities

• Establishes rapport with physicians’ offices to discuss financial status prior to services.
• Meets with patients before admission and discusses upcoming bills and benefits.
• Contacts private pay patients to determine payer source and arrange payments.
• Verifies demographics and payment sources; coordinates with insurance for pre-certifications.

Skills

Computer skills

Communication skills

Mathematical skills

Interpersonal skills

Education

AA or equivalent

Tools

General office software

Job description

Mountain View Hospital is looking for a Patient Financial Counselor to join our team!JOB SUMMARY:Create and work medical accounts to prepare for surgery, emergency visits, pain management or in-patient admission. Work with doctor offices to obtain any patient information for the surgery/services. Contact insurance via phone and/or web to review patient benefits and calculate patient estimate portion based on benefits. Contact insurance to notify of in-patient notification. Working with several different departments directly to make sure the patient’s care is the priority.BENEFITS:Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:Medical, Dental and Vision InsurancePaid Time Off (vacation, holidays and sick days) and Medical Paid Time OffRetirement Plans (401K with up to 6% match)Earned Quarterly Bonus ProgramEducation Reimbursement ProgramDiscount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community HospitalPlease note benefits are based on eligibility according to full-time, part-time or PRN status classification.DUTIES AND RESPONSIBILITIES:Establishes rapport with physicians’ offices to facilitate financial status prior to services.Meets with patients before admission.Meet with patients to discuss all aspects of their upcoming bill/benefits.Contacts private pay patients scheduled for surgery prior to admission, as instructed by PFC, to find out payer source, cancels admissions if patient has no ability to pay or post-pones surgery until resources can be found.Verifies demographic information and payment source upon pre-admission.Secures payment with patient and insurance by pre-certifying services with insurance companies or obtains a commitment as to a schedule of payment.Follows through with assistance until the applications are approved or denied.Handles referrals from Admissions if there is a problem with insurance.Works directly with Billing Office in collections.Contacts insured patient to review benefits and payment options.ABOUT MOUNTAIN VIEW:Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.Education/Certification: AA or equivalent from two year college or technical school would be helpful.Experience: Two years of medical staff office work can be substituted for education requirement.Equipment/Technology: Strong computer skills a must.Language/Communication: Strong communication skills needed.Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concept: of basic algebra and geometry.Mental Capabilities: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Interpersonal: Ability to work well with others.