Business Office Manager (SNF) - Bakersfield

Rockport Healthcare Services; Bakersfield (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Rockport Healthcare Services in Bakersfield, CA seeks a Business Office Manager to oversee revenue recording and timely collection in our facility. You will manage census, cash, billing, collections, refunds, and resident trust while ensuring compliance with HIPAA and safety standards.

The role requires at least two years of SNF business office and billing experience, strong AR analysis skills, and ability to coordinate with administration and department heads.

Qualifications

• Ability to lead, plan, organize, develop, implement, and interpret programs and policies.
• Apply critical thinking to assess objectives and develop improvement plans.
• Read, interpret and analyze AR records and reports.
• Knowledge of reimbursement regulations in healthcare.
• Work well with others and maintain staff morale.
• Ability to work independently and accept feedback.
• Effective tactful communication with staff, residents and families.
• Strong verbal and written communication skills.

Responsibilities

• Record facility revenue accurately and ensure timely collection.
• Manage census, cash, billing, collections, refunds/adjustments, and trust.
• Balance census daily.
• Deposit, post and balance cash daily.
• Review AR aging and develop collection strategies to meet AR metrics.
• Identify and correct errors in revenue and cash posting.
• Ensure timely billing per policy and BOM calendar.
• Follow up on current and delinquent accounts.
• Coordinate AR meetings with Administrator weekly.
• Complete month-end close with RFC and ARD.
• Coordinate monthly Triple Check for billing compliance.
• Reconcile Resident Trust monthly.
• Maintain petty cash balances as needed.
• Coordinate, train and monitor BOA duties.
• Respond to requests from department heads and staff timely.
• Educate patients and responsible parties about insurance and liability.
• Respond to collection and audit requests from AR support departments.
• Maintain positive working relationships with staff and other units.
• Participate in Quality Management and improvement plans.
• Ensure OSHA safety standards are followed.
• Maintain safe/clean work area and adhere to safety standards.
• Adhere to policy and HIPAA confidentiality standards.
• Provide leadership and support for compliance processes.
• Perform other tasks or duties as assigned.

Skills

Leadership

Analytical thinking

AR analysis

Healthcare reimbursement

Teamwork

Independent work

Communication

Verbal and written communication

Job description

Sign-on Bonus

Position Summary:

The Business Office Manager (BOM) is responsible to record all facility revenue accurately and ensure timely collection of revenue.

Essential Position Duties

1. Ensure that business tasks are performed correctly and timely. To include:
1. Census Management
2. Cash Management
3. Billing Management
4. Collections Management
5. Refund and Adjustment Management
6. Trust Management

2.Ensures census is balanced daily.

3.Ensure cash is deposited daily, posted daily and balances to the bank statement.

Review and analyze account receivable aging and develop strategies for collection to meet key AR metrics.

1. Identifies and corrects errors with revenue and cash posting.
2. To ensure timely billing of accounts in accordance with the Policy and Procedure and the BOM Monthly Calendar.
3. To ensure timely follow up on current and delinquent accounts in accordance with the Policy and Procedure and the BOM Monthly Calendar.
4. Coordinates routine account receivable meetings with the Administrator weekly to discuss delinquent accounts and barriers to collection.
5. Completes month end close timely and accurately in coordination with the RFC and ARD.
6. Coordinates monthly Triple Check with the facility Team, and ensures billing is compliant with State and Federal regulations.
7. Reconciles the Resident Trust monthly.
8. Ensures that the Operating and Trust Petty Cash balances at least monthly, or as needed.
9. Where applicable, coordinates, trains and monitors BOA duties to ensure accuracy, timeliness and compliance.
10. Responds to requests from facility Department Heads and other staff timely.
11. Partners with Admissions staff to educate patients and responsible parties regarding their insurance and private liability.
12. Where applicable, responds to collection and audit requests timely from AR support departments i.e. CBO, Managed Care CBO Team, Accounting, Denials Department, etc.
13. Fosters and maintains a strong positive working relationship with fellow employees, including accounting, operations, marketing, human resources, etc., as well as employees in other subsidiary companies.
14. Participates in the Quality Management process.Supports development and implementation of improvement plans.

18.Ensures that all OSHA and safety standards are followed, as applicable to the positionand in the business location or workplace in accordance with state and federal regulations and policies and procedures.

19.Maintains safe and clean work area and adheres to location/company safety standards for the healthcare professional.

20.Adheres to location and company policy and procedures.

21.Adheres to established HIPAA confidentiality standards of patient/resident and clientlocation information.

1. Provides leadership and support for the Compliance Process within management area, including but not limited to timely reporting concerns or suspected incidences of non-compliance.

23.Performs other tasks or duties as assigned.

POSITION QUALIFICATIONS

Core Competencies/Skill Sets

1. Ability to lead, plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc. that are necessary to maintain a sound business operation.
2. Ability to apply critical thinking to a variety of situations;to assess business objectives, develop, implement and monitor effective plans for improvement.
3. Ability to read, interpret and analyze AR records and reports
4. Possess knowledge of reimbursement regulations as well as laws, regulations, and guidelines pertaining to healthcare.
5. Ability to work harmoniously with other personnel and develop/maintain good personnel relations and employee morale
6. Ability towork independently, to follow instructions, and to accept constructive feedback.
7. Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
8. Sufficient verbal and written communication skills to perform the tasks required.

Professional Experience/Educational Requirements

1.Two years SNF business office and billing experience.

Certification/Licensure

1.None required