Business Office Manager - Montecito Heights

Rockport Healthcare Services; Los Angeles (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Rockport Healthcare Services seeks a Business Office Manager to oversee revenue capture, billing, and collections for a SNF facility in Los Angeles. The role requires coordinating census, cash, and AR processes, ensuring accuracy and compliance with state and federal regulations.

You will lead cross‑functional teams, manage month‑end close, and uphold HIPAA and safety standards. Two years of SNF business office and billing experience is required.

Qualifications

• Two years SNF business office and billing experience.
• Experience with AR aging and revenue cycle processes.
• Ability to lead and coordinate multiple tasks in a healthcare setting.
• Knowledge of healthcare reimbursement regulations.

Responsibilities

• Record facility revenue accurately and ensure timely collection.
• Manage census, cash, billing, collections, refunds/adjustments, and trust.
• Balance census daily and ensure cash deposits and postings align with bank statements.
• Review AR aging and develop collection strategies to meet metrics.
• Identify and correct errors in revenue and cash posting.
• Ensure timely billing and follow-up on delinquent accounts.
• Coordinate weekly AR meetings with the Administrator.
• Complete month-end close with RFC and ARD.
• Coordinate monthly compliance checks and Triple Check processes.
• Reconcile Resident Trust monthly and petty cash balances.
• Coordinate, train and monitor BOA duties as needed.
• Respond to requests from facility heads and staff promptly.
• Educate patients/parties about insurance and private liability with Admissions.
• Respond to collection/audit requests from AR support teams.
• Foster positive relationships across departments and subsidiaries.
• Participate in Quality Management and improvement initiatives.
• Ensure OSHA safety standards and HIPAA confidentiality are maintained.
• Perform other tasks as assigned.

Skills

Leadership

AR Management

Billing & Collections

HIPAA Compliance

Cash Handling

Communication

Job description

Position Summary:

The Business Office Manager (BOM) is responsible to record all facility revenue accurately and ensure timely collection of revenue.

Essential Position Duties

1. Ensure that business tasks are performed correctly and timely. To include:
1. Census Management
2. Cash Management
3. Billing Management
4. Collections Management
5. Refund and Adjustment Management
6. Trust Management

2. Ensures census is balanced daily.

3. Ensure cash is deposited daily, posted daily and balances to the bank statement.

Review and analyze account receivable aging and develop strategies for collection to meet key AR metrics.

1. Identifies and corrects errors with revenue and cash posting.
2. To ensure timely billing of accounts in accordance with the Policy and Procedure and the BOM Monthly Calendar.
3. To ensure timely follow up on current and delinquent accounts in accordance with the Policy and Procedure and the BOM Monthly Calendar.
4. Coordinates routine account receivable meetings with the Administrator weekly to discuss delinquent accounts and barriers to collection.
5. Completes month end close timely and accurately in coordination with the RFC and ARD.
6. Coordinates monthly Triple Check with the facility Team, and ensures billing is compliant with State and Federal regulations.
7. Reconciles the Resident Trust monthly.
8. Ensures that the Operating and Trust Petty Cash balances at least monthly, or as needed.
9. Where applicable, coordinates, trains and monitors BOA duties to ensure accuracy, timeliness and compliance.
10. Responds to requests from facility Department Heads and other staff timely.
11. Partners with Admissions staff to educate patients and responsible parties regarding their insurance and private liability.
12. Where applicable, responds to collection and audit requests timely from AR support departments i.e. CBO, Managed Care CBO Team, Accounting, Denials Department, etc.
13. Fosters and maintains a strong positive working relationship with fellow employees, including accounting, operations, marketing, human resources, etc., as well as employees in other subsidiary companies.
14. Participates in the Quality Management process.Supports development and implementation of improvement plans.

18. Ensures that all OSHA and safety standards are followed, as applicable to the position and in the business location or workplace in accordance with state and federal regulations and policies and procedures.

19. Maintains safe and clean work area and adheres to location/company safety standards for the healthcare professional.

20. Adheres to location and company policy and procedures.

21. Adheres to established HIPAA confidentiality standards of patient/resident and client location information.

1. Provides leadership and support for the Compliance Process within management area, including but not limited to timely reporting concerns or suspected incidences of non-compliance.

23. Performs other tasks or duties as assigned.

POSITION QUALIFICATIONS

Core Competencies/Skill Sets

1. Ability to lead, plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc. that are necessary to maintain a sound business operation.
2. Ability to apply critical thinking to a variety of situations;to assess business objectives, develop, implement and monitor effective plans for improvement.
3. Ability to read, interpret and analyze AR records and reports
4. Possess knowledge of reimbursement regulations as well as laws, regulations, and guidelines pertaining to healthcare.
5. Ability to work harmoniously with other personnel and develop/maintain good personnel relations and employee morale
6. Ability to work independently, to follow instructions, and to accept constructive feedback.
7. Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
8. Sufficient verbal and written communication skills to perform the tasks required.

Professional Experience/Educational Requirements

1. Two years SNF business office and billing experience.

Certification/Licensure

1. None required