Business Office Manager - Long Term Care

SSM Health; Bridgeton (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

The Sarah Community, a part of SSM Health, seeks a financial services professional to manage resident billing, insurance verification, and accounts receivable for long-term care operations. You will ensure accurate billing transactions, reconcile resident trust accounts, and support month-end close.

The role emphasizes attention to detail, Medicaid knowledge, and building positive relationships with residents and families.

Qualifications

• Associate's degree or equivalent experience in healthcare admin.
• Two years' experience in financial operations within Long Term Care.
• Strong organizational skills and attention to detail.

Responsibilities

• Verifies payor sources and amounts due; pays bills and collects from payor sources.
• Maintains daily census admissions/discharges; verifies insurance on new admissions.
• Follows up on past due accounts; supports efficient collection processes.
• Prepares daily bank deposits and posts deposits in the billing system.
• Participates in monthly A/R meetings and weekly Medicare meetings; monitors DSO.
• Assists with month-end close and notifies corporate office when complete.
• Maintains resident trust accounts and reconciliations; performs other duties.

Skills

Billing & AR

Insurance verification

Accounts receivable

DSO management

Education

Associate's degree or equivalent years of experience

Job description

It's more than a career, it's a calling.

MO-The Sarah Community

Worker Type:

Regular

Job Highlights:

Join a team where your work matters - every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

This position is essential to ensuring the financial well-being of the community by managing resident billing, insurance verification, accounts receivable, long-term care insurance claims, and resident trust accounts with accuracy and attention to detail. The ideal candidate is highly organized, knowledgeable in Medicaid pending applications, submitting long term care insurance claims, and skilled at building positive relationships with residents and families.

Department:

The Sarah Community General Admin

Schedule:

Monday-Friday, approximately 8am-4:30pm. There may be a manager on duty rotation (1 out of 8 weekends, 4 hour shifts on Sat and Sun 10am-2pm)

Job Summary:

Maintains complete and systematic records of the financial transactions and a variety of other business office duties for Long Term Care (LTC).

Job Responsibilities and Requirements:

Primary Responsibilities

• Verifies payor source and amounts due, pay bills and collect payment from all payor sources.
• Maintains and records daily census admissions and discharges, payor changes, and room changes. Ensures proper documentation is made in the billing computer system. Verifies insurance and payor information on new admissions.
• Follows-up on and collects from all past due accounts per established guidelines and/or processes. Designs and implements efficient guidelines/processes. Maintains and records notes in collection log and in billing computer system on all past due balances.
• Prepares daily bank deposits and daily posting of deposits into the billing computer system.
• Participates in monthly Accounts Receivable (A/R) meetings and weekly Medicare meetings with community leaders and corporate partners, as applicable. Responsible for accounts receivable outcomes by maintaining Days Sales Outstanding (DSO) that is within the goals of the corporate office.
• Assists with month-end close procedures and notifies corporate office of completion.
• Completes and submits bad debt write-off forms, adjustments, and paperwork to corporate office for approval, as necessary.
• Maintains day-to-day operations of resident trust account, including monthly reconciliation, resident accounts with balances, and weekly reconciliation of resident trust cash box.
• Performs other duties as assigned.

Education

• Associate's degree or equivalent years of experience and education

Experience

• Two years' experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

8050010225 TSC General Admin

Work Shift

Variable Shift (United States of America)

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.