Business Office Manager at Spring Arbor of Wilson

Allegro Senior Living, LLC; Wilson (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Foundry Commercial is seeking a Business Office Manager for Spring Arbor of Wilson, a 43-bed assisted living and 16-bed memory care community. You will manage resident accounts, deposits, billing, and support the Executive Director with HR and office operations.

This Monday–Friday role requires 1–5 years of administrative experience; proficiency with Microsoft Office; and a detail-oriented, team-focused mindset to coordinate staff and ensure accurate financial records in a compassionate senior

Qualifications

• Must be at least 18 years old.
• Proficient with Word, Excel, and Outlook.
• Must pass a Criminal Background Screening.
• The community is a drug-free workplace policy.
• If driving duties are assigned, must have a valid driver's license and acceptable MVR.
• 1–5 years of administrative experience; accounting and HR experience preferred.

Responsibilities

• Process and manage resident accounts, payments, deposits, and fees.
• Move-in/out transfers, billing, refunds, and charge adjustments.
• Oversee guest/associate meal program, cash handling, and reporting.
• Be point of contact for associate relations and coordinate with the ED on resolutions.
• Hire, train, schedule, and supervise ABOM and Receptionist where applicable.
• Support HR functions if no HR Director.
• Other duties as assigned per full job description.

Skills

Office administration

Attention to detail

Teamwork

Payroll processing

Accounts receivable/payable

Microsoft Office

Customer/resident relations

Tools

Microsoft Office Suite

Job description

Bring your organization, attention to detail, and heart for serving seniors to Spring Arbor of Wilson!

We’re seeking a Business Office Manager to support our team and build meaningful relationships with residents and families in our 43-bed assisted living and 16-bed memory care community.

Enjoy a Monday-Friday, 9 a.m.-5 p.m. schedule, with some Manager-on-Duty weekend responsibilities. Candidates must have 1-5 years of relevant administrative experience; accounting and HR experience are highly preferred.

The Business Office Manager is responsible for coordinating and managing office and personnel functions for the Community and aiding the Executive Director (ED).

Areas of Responsibility

• Process and manage resident accounts. Post resident payments daily onto the residents account, prepare deposits (balance cash to posting journal and bank deposits), take deposits to the bank daily, scan and send copies of deposit slips to St. Louis, assess monthly charges, generate statements, and collect all fees.
• Account for move-in, move-out, transfer, charges, and collections. Send out resident billings. Process refunds and correspondence related to refunds. Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to resident, enter rate changes, and verify accuracy of all charges on residents' account.
• Oversee guest/associate meal program, tracking cash, and preparing deposit to reconcile to daily receipts. Work closely with Dining Services Director to ensure accuracy of monies collected, deposited, and coded into computer. Complete weekly and monthly reports for guest/associate meal activity.
• Be point of contact for all associate relations to include complaints/concerns, corrective action, investigation, etc. Partner with Executive Director and Director Employee Relations on appropriate resolution.
• Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager (ABOM) and Receptionist – where applicable.
• Support all Human Resources functions if the Community does not have a HR Director – see additional job duties.
• Other job duties assigned – see full job description.

Required Qualifications

• Must be a minimum of 18 years of age.
• Working knowledge of and comfort with Microsoft Office programs including Word, Excel, and Outlook is required.
• Must have a positive Criminal Background Screening.
• The Community is a drug free workplace, associates are subject to adherence to the Company Drug Free Workplace policy.
• If assigned driving responsibilities, the associate must possess and maintain a valid driver's license and an acceptable Motor Vehicle Record (MVR) in accordance with Company Fleet Safety standards. Driving duties are incidental to the primary responsibilities of this position and may be assigned based on business needs.
• MVR reviews will be conducted at hire and periodically thereafter in accordance with Company policy. Associates who do not meet or maintain Company driving standards may be ineligible to perform driving duties; however, such determination will not automatically affect continued employment in the position where driving is not an essential function.

Preferred Qualifications

• Minimum of one (1) year office-related experience preferred.
• Must possess attention to detail, demonstrated decision making, self-motivation and teamwork skills.
• Experience with payroll processing, accounts receivable & payable is a plus.
• Knowledge of basic accounting principles with a minimum of one (1) year accounting experience preferred.