Business Office Manager

Allegro Senior Living, LLC; Rocky Mount (NC); On-site; USD 52,000 - 62,000; Full time

Job summary

Spring Arbor of Rocky Mount is seeking a Business Office Manager to keep the office organized, support team members, and build relationships with residents and families.

This Monday–Friday role from 8:30 a.m. to 5 p.m. includes rotating Manager on Duty weekends, with responsibilities in accounts, HR, payroll, and guest relations, working closely with the Executive Director.

Qualifications

• Must be 18 years or older.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Criminal background screening required.
• Valid driver’s license with acceptable MVR if driving duties are assigned.
• Drug-free workplace policy applies.

Responsibilities

• Process and manage resident accounts, post payments, deposits, and charges.
• Account for move-in/out, billings, refunds, and related charges.
• Oversee guest/associate meal program, daily receipts, deposits, and reports.
• Be the point of contact for associate relations and coordinate with ED.
• Hire, train, and supervise the ABOM and Receptionist where applicable.
• Support HR functions if no HR Director is present.
• Other duties per full job description.

Skills

Microsoft Office

Customer Service

HR basics

Accounts Receivable

Teamwork

Education

One year office experience

Job description

Bring your business skills and heart for seniors to Spring Arbor of Rocky Mount!

We’re seeking a Business Office Manager who enjoys keeping things organized, supporting team members, and building relationships with residents and families.

Enjoy a Monday–Friday, 8:30 a.m.–5 p.m. schedule, with rotating Manager on Duty (MOD) weekends. Previous senior living experience with a background in Human Resources, Accounts Payable, or Accounts Receivable is highly preferred.

Help keep our community running smoothly while making a meaningful difference every day.

The Business Office Manager is responsible for coordinating and managing office and personnel functions for the Community and aiding the Executive Director (ED).

Areas of Responsibility

• Process and manage resident accounts. Post resident payments daily onto the residents account, prepare deposits (balance cash to posting journal and bank deposits), take deposits to the bank daily, scan and send copies of deposit slips to St. Louis, assess monthly charges, generate statements, and collect all fees.
• Account for move-in, move-out, transfer, charges, and collections. Send out resident billings. Process refunds and correspondence related to refunds. Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to resident, enter rate changes, and verify accuracy of all charges on residents' account.
• Oversee guest/associate meal program, tracking cash, and preparing deposit to reconcile to daily receipts. Work closely with Dining Services Director to ensure accuracy of monies collected, deposited, and coded into computer. Complete weekly and monthly reports for guest/associate meal activity.
• Be point of contact for all associate relations to include complaints/concerns, corrective action, investigation, etc. Partner with Executive Director and Director Employee Relations on appropriate resolution.
• Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager (ABOM) and Receptionist – where applicable.
• Support all Human Resources functions if the Community does not have a HR Director – see additional job duties.
• Other job duties assigned – see full job description.

Required Qualifications

• Must be a minimum of 18 years of age.
• Working knowledge of and comfort with Microsoft Office programs including Word, Excel, and Outlook is required.
• Must have a positive Criminal Background Screening.
• The Community is a drug free workplace, associates are subject to adherence to the Company Drug Free Workplace policy.
• If assigned driving responsibilities, the associate must possess and maintain a valid driver’s license and an acceptable Motor Vehicle Record (MVR) in accordance with Company Fleet Safety standards. Driving duties are incidental to the primary responsibilities of this position and may be assigned based on business needs.
• MVR reviews will be conducted at hire and periodically thereafter in accordance with Company policy. Associates who do not meet or maintain Company driving standards may be ineligible to perform driving duties; however, such determination will not automatically affect continued employment in the position where driving is not an essential function.

Preferred Qualifications

• Minimum of one (1) year office-related experience preferred.
• Must possess attention to detail, demonstrated decision making, self-motivation and teamwork skills.
• Experience with payroll processing, accounts receivable & payable is a plus.
• Knowledge of basic accounting principles with a minimum of one (1) year accounting experience preferred.