Business / Office Manager

Floor Coverings International; West Branch (MI); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Floor Coverings International is a mobile flooring franchise that brings showroom-style service to customers at home. The office team enables growth by handling proposals, scheduling installations, assisting with marketing efforts, and maintaining clean financials.

As a member of the office staff, you will support proposal development, lead scheduling and installation coordination, and help maintain accurate financials while contributing to a fast-growing franchise network.

Qualifications

• Excellent customer service and communication skills.
• Organized, detail-oriented, able to multi-task.
• Experience with QuickBooks is a plus.

Responsibilities

• Develop trust with customers by embodying core values.
• Convert leads to appointments by scheduling with the sales team.
• Follow up on open proposals and maintain showroom/office.
• Assist in local marketing efforts and manage marketing delivery.
• Coordinate with installers and track job progress.
• Update Salesforce/production board daily.

Skills

Customer service

Phone communication

Organized

Self-motivation

Independent worker

Tools

QuickBooks

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Floor Coverings International is the #1 mobile flooring company in North America. With over 350 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As a member of the office staff at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Core Values

• Deliver what you promise.
• Respect the individual.
• Have pride in what you do.
• Be open-minded to possibilities and practice continuous improvement.
• Engage in the community and make it fun!

Key Responsibilities

Customer Management

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra mile service
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep show room and office organized and presentable.
• Assist in development, management & delivery of local marketing tactics.
• Resolve customer conflicts.

Marketing

• Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and participate in home shows.
• Support and implement local marketing efforts as needed.

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.

Financials

• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare and manage timely payment of business-related expenses.

Continuous Improvement

• Attend weekly meetings with Franchise Owner at scheduled time.
• Submit GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at owner's discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications

• Excellent customer service skills
• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.

Job Details & Perks

• No experience required but 1-3 years of experience is preferred.
• Paid training provided.
• Full-time
• Annual company convention (determined by owner and local structure goals)
• Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).

Compensation: $18.00 - $20.00 per hour

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.