Office Manager

Floor Coverings International - JDR; United States; Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid training

Full-time

Annual company convention

Use of Mobile Showroom for work

Job summary

Floor Coverings International is seeking an Office Manager to help grow the local franchise through scheduling, installations, and admin support.

You will manage customer communications, assist with marketing efforts, keep financials in QuickBooks, and oversee showroom operations, with flexible work-from-home options and a competitive hourly pay of $20.00–$30.00.

Qualifications

• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experience with bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.

Responsibilities

• Develop trust with customers by living our Core Values and providing extra-mile service.
• Convert leads to appointments by scheduling for the sales team and following up on proposals.
• Keep showroom and office organized and presentable.
• Assist in development and delivery of local marketing tactics and campaigns.
• Update Salesforce/production board with job status and schedule.

Skills

Communication

Organization

QuickBooks

Independent work

Tools

QuickBooks

Job description

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Office Manager Perks and Benefits:

• No experience is required, but 1-3 years of experience is preferred.
• Paid training.
• Full-time
• Annual company convention (determined by the owner and local structure goals)
• Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).

Customer Management

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra-mile service
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep the showroom and office organized and presentable.
• Assist in the development, management & delivery of local marketing tactics.
• Resolve customer conflicts.

Marketing

• Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and participate in home shows.
• Support and implement local marketing efforts as needed.

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.
• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare and manage timely payment of business-related expenses.
• Attend weekly meetings with the owner at scheduled times.
• Submit the GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at the owner’s discretion.
• Make decisions and act in accordance with Floor Coverings International's core values and mission.

Office Manager Qualifications:

• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.

Flexible work from home options available.

Compensation: $20.00 - $30.00 per hour

Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

• Paid training and company car for appointments
• Extensive training programs and support
• Opportunity for growth and advancement

I just started working for Floor Coverings International and I learned so much in a very short time. I've received excellent support and am able to make a great income. The sky is the limit on how much money you can make!