Business Office Manager

Springfield Health Care Center; Springfield (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Springfield Health Care Center in Springfield, OH is seeking a skilled Business Office Manager (BOM) to lead the facility's financial operations. This role focuses on reimbursement, billing, and AR management within a high-demand skilled nursing setting.

You will oversee billing across Medicare/Medicaid, private pay, and payer changes, ensure accurate resident records, and collaborate with leadership to enhance cash flow and compliance. Prior BOM experience in LTC is preferred.

Qualifications

• Experience as BOM in skilled nursing facility or long‑term care strongly preferred.
• Knowledge of Medicare, Medicaid, managed care, and private‑pay billing.
• Experience with accounts receivable, collections, and financial reconciliation.
• Familiarity with PCC or similar healthcare billing software.
• Excellent organizational, analytical, and problem‑solving skills.
• Strong communication and customer service abilities.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.
• Proficiency in Microsoft Office, particularly Excel.

Responsibilities

• Oversee daily business office operations with accuracy and regulatory compliance.
• Manage resident accounts, billing, collections, and AR.
• Process Medicare, Medicaid, private insurance, and private-pay billing.
• Maintain resident financial records (admissions, discharges, payer changes).
• Verify insurance eligibility, benefits, and payer authorizations.
• Monitor aging reports and collection activities to maintain cash flow.
• Assist residents and families with billing questions and Medicaid applications.
• Coordinate with leadership and corporate billing teams to resolve discrepancies.
• Prepare and submit financial reports and reconciliations.
• Ensure compliance with policies and state/federal regulations.
• Participate in interdisciplinary meetings to support financial performance.

Skills

Organizational skills

Analytical skills

Problem-solving

Communication skills

Customer service

Multitasking

Confidentiality

Excel proficiency

Tools

PointClickCare (PCC)

Job description

Business Office Manager (BOM)

Springfield Health Care Center | Springfield, OH

Join Our Team Under New Management!

Springfield Health Care Center is seeking an experienced, organized, and detail-oriented Business Office Manager (BOM) to join our leadership team!

We are looking for a motivated professional who thrives in a fast-paced healthcare environment, demonstrates strong financial and organizational skills, and is passionate about supporting the financial operations of a skilled nursing facility.

This position is focused exclusively on business office operations and financial management, with NO Human Resources responsibilities.

Key Responsibilities

• Oversee daily business office operations, ensuring accuracy, efficiency, and regulatory compliance.

• Manage resident accounts, billing, collections, and accounts receivable (AR).

• Process and monitor Medicare, Medicaid, private insurance, and private‑pay billing.

• Maintain accurate resident financial records, including admissions, discharges, and payer changes.

• Verify insurance eligibility, benefits, and payer authorizations.

• Monitor outstanding balances, aging reports, and collection activities to maintain healthy cash flow.

• Assist residents and families with financial inquiries, billing questions, and Medicaid application processes.

• Coordinate with facility leadership and corporate billing teams to resolve financial discrepancies.

• Prepare and submit financial reports, reconciliations, and other required documentation.

• Ensure compliance with company policies and applicable state and federal regulations.

• Participate in interdisciplinary meetings and support the facility's overall financial performance.

Qualifications

• Previous Business Office Manager experience in a skilled nursing facility or long‑term care setting strongly preferred.

• Strong understanding of Medicare, Medicaid, managed care, and private‑pay billing.

• Experience with accounts receivable, collections, and financial reconciliation.

• Familiarity with PointClickCare (PCC) or similar healthcare billing software preferred.

• Excellent organizational, analytical, and problem‑solving skills.

• Strong communication and customer service abilities.

• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

• Proficiency in Microsoft Office, particularly Excel.

What We Offer

• Competitive compensation based on experience.

• Medical, dental, and vision insurance.

• Paid time off (PTO).

• Opportunities for professional growth and advancement.

• Supportive regional and corporate leadership.

• A collaborative, team‑oriented work environment.

• The opportunity to make a meaningful impact in a community under new management!

Why Springfield Health Care Center?

At Springfield Health Care Center, we recognize that a strong business office is essential to the success of our residents, employees, and facility operations.

As our Business Office Manager, you will play an integral role in maintaining financial stability, improving operational efficiency, and supporting our continued growth.

Ready to take the next step in your career?

Springfield Health Care Center is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.