Business Office Manager

Apploi; Missouri; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid Time Off

Optional Daily Pay

Short/Long Term Disability

Job summary

Apploi is seeking a Business Office Manager to lead the financial operations in a skilled nursing setting. The role requires at least three years of SNF billing experience, strong attention to detail, and excellent communication skills.

You will oversee billing, AR, collections, and staff, while ensuring HIPAA-compliant handling of patient financial data. You will coordinate with families, external agencies, and the home office to finalize Medicaid coverage and ensure timely payments.

Qualifications

• Minimum of three years of skilled nursing billing experience.
• Experience with Medicaid, Medicare, and Private Pay preferred.
• Proficient in Microsoft Office and HRIS systems.
• Strong written and verbal communication, and privacy/confidentiality.
• Able to work effectively in a fast-paced, team-focused environment.

Responsibilities

• Oversee billing, accounts receivable, and collections for the center.
• Supervise business office staff and ensure policy compliance.
• Input payer information accurately into the EHR system.
• Assist with Medicaid Pending applications and coordinate with residents/families and agencies.
• Maintain financial records, issue receipts, and deposit funds.
• Collaborate with home office billing team to ensure prompt claim payments.

Skills

Billing experience in SNF

Attention to detail

Interpersonal skills

Team player

Education

High school diploma or GED

Some college or technical coursework

Tools

Microsoft Office Suite

HRIS system

Job description

Are you a seasoned professional with a proven track record in long-term care billing and a passion for excellence? We are seeking a Business Office Manager to lead and manage critical financial operations in a skilled nursing setting. If you have a minimum of 3 years of skilled nursing billing experience and thrive in a dynamic environment, we’d love to hear from you!

Pay, Benefits and Perks of Business Office Manager (BOM):

• Comprehensive benefits, including health, vision, and dental insurance
• Paid Time Off
• Optional Daily Pay
• Short Term and Long Term Disability

Essential Functions of Business Office Manager (BOM):

• Manages billing, accounts receivable, and collection activities in the center.
• Organizes, evaluates, and monitors business office operations and supervises assigned personnel in accordance with established policies and procedures.
• Meets with family members to gather information and ensures that all payer sources are documented and input correctly into EHR.
• Assists with Medicaid Pending applications, and works with resident, family and applicable outside agencies to finalize center coverage through Medicaid.
• Ensures integrity and confidentiality of all patient financial data.
• Performs collection activities for patient carriers.
• Establishes and maintains a system of financial record keeping, to include issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties.
• Interacts with home office billing team and payers to define billing requirements and ensures prompt payment of claims.
• Manages census activities including daily, weekly, and monthly balancing with the nursing and admissions departments.
• Produces reports for analysis purposes as needed.
• Manages month-end close activities related to charge capturing and submission of all billing statements and invoices to payors.
• Ensures compliance with all policies and procedures relating to billing.
• Monitors all ongoing projects related to AR, billing, and collections within the center.
• Manages Resident Trust Account for inhouse residents, to include weekly and monthly reconciliations.
• Manages Center Petty Cash to include reconciliation and reimbursement weekly and monthly.
• Maintains personnel files in compliance with applicable legal requirements

Qualifications of Business Office Manager (BOM):

• High school diploma or general equivalency is required, with some college or technical school course work and minimum of three years of job-related experience, preferably in Office Management department, or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.
• Experience with Medicaid, Medicare, & Private Pay is preferred
• Experience in Office Management is preferred
• Skilled nursing, geriatric and long-term care experience is preferred
• Proficient knowledge of computer software (Microsoft Office Suite) and computer hardware, and use of HRIS system
• High level of interpersonal skills to handle sensitive information and documentation while maintaining privacy/confidentiality.
• Attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
• Good to excellent spelling, grammar and written communication skills.
• Excellent telephone and oral communication skills.
• Must be a team player along with the ability to work independently and efficiently in a fast-paced environment.
• Ability to operate most standard office equipment (printers, copiers, fax, etc).

EEO Statement:

Our facility provides equal employment opportunities. We are committed to complying with all state, federal, and local laws that prohibit discrimination in employment, including recruitment, hiring, placement, promotion, transfers, compensation, benefits, training, programs, reductions in workforce, termination, and recall. Our facility strives to provide equal opportunity for employment to all individuals who are properly qualified and able to perform the duties of their employment, without regard to employees’ legally-protected characteristics (“protected class”) including: age, sex, race, color, creed, religion, national origin, ancestry, citizenship, marital status, pregnancy, medical condition, physical or mental disability, sexual orientation, gender identity, sex stereotyping, or genetic information.