Business Office Manager

Valley Care Management; Portsmouth (VA); On-site; USD 60,000 - 80,000; Part time

Job summary

A healthcare provider is seeking a part-time Concierge to enhance visitor experience at their facility. Responsibilities include welcoming guests, managing calls, and ensuring a clean environment. Ideal candidates possess strong communication skills and a commitment to excellent customer service, especially for the elderly population.

Qualifications

• Must possess exceptional customer service skills for older adults.
• Basic typing skills and proficiency in word processing essential.
• Experience with Microsoft Office and handling multi-line phone systems required.

Responsibilities

• Greet visitors courteously and manage incoming calls.
• Maintain a tidy lobby and hospitality station.
• Ensure proper documentation through Sign-In/Sign-Out logs.

Skills

Excellent communication

Customer service

Time management

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

PRIMARY DUTIES AND RESPONSIBILITIES
The Concierge primary duties and responsibilities include, but are not limited to:

• Courteously greeting visitors and directing visitors appropriately.
• Efficiently processing incoming and outgoing calls.
• Filing and copying documents as needed.
• Typing correspondence, written communication and reports from hard copy as needed.
• Maintain the lobby Hospitality Station as needed.
• Ensure all visitors and Residents utilize the Sign-In/Sign-Out log system.
• Maintain Sign-in/Sign-Out logs.
• Assist and distribute mail.
• Maintain clean and tidy lobby area.
• May perform other duties as needed and/or assigned.

REQUIRED SKILLS AND QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working knowledge of copier, fax machine, and printers.
• Ability to operate switchboard, previous experience with multi-line system.
• Excellent communication skills.
• Demonstrated ability to interact with a range of people in an open, friendly, customer-oriented manner.
• Ability to work independently.
• Excellent communication skills, both verbal and written.
• Proficient in use of computers and computer software programs (Microsoft Word, Excel, etc.) and standard office equipment.
• Basic typing skills essential along with word processing software, preferably in a Microsoft Windows environment.
• Ability to work evening, weekends, holidays and minimal travel.
• Must be flexible, innovative, persistent and committed to successful completion of assignments.
• Ability to handle multiple projects at the same time.
• Ability to coordinate well with multiple people and/or departments at the same time.
• Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions. Ensures a positive attitude and team orientation is exhibited in verbal and non-verbal communication.
• Supports a dignified and caring atmosphere with residents, residents’ families, visitors and Team Members.
• Protects privacy and confidentiality of information pertaining to the resident, Team Member, residence, company information and records.
• Maintains safe and secure working environment and practices safe working habits.
• Participates in training, in services, and attends meetings as required.
• High school diploma.
• Possess exceptional customer service skills and a love for the older adult population including Alzheimer’s and dementia residents.
• Must possess high-energy/enthusiasm, be a self-starter, have excellent time management skills, a strong initiative, and superior verbal/public speaking skills.

If this is you, we want to speak with you!

Job Type: Part-time

Schedule:

• Evening shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Required)
• Receptionist: 1 year (Preferred)

Work Location: In person