Business Office Manager

Gravitas; North Royalton (OH); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off

Holiday pay

Professional development opportunities

Supportive team environment

Job summary

Gravitas is seeking a Business Office Manager to oversee daily administrative and financial operations at our assisted living community. You will manage resident billing, accounts receivable, payroll support, HR administration, vendor relations, and regulatory documentation while delivering excellent service to residents, families, and staff.

Responsibilities include invoicing, collections, onboarding, benefits support, payroll submissions, license tracking, audits, HIPAA compliance, and

Qualifications

• High school diploma or GED required.
• Minimum 2 years of office management, business office, healthcare administration, or accounting experience.
• Strong computer skills.
• Excellent organizational and communication skills.
• Ability to handle confidential information professionally.

Responsibilities

• Manage resident billing and monthly statements.
• Process accounts receivable and collections.
• Coordinate invoice processing.
• Maintain employee personnel files.
• Coordinate onboarding and new hire paperwork.
• Support employee benefits administration.
• Process payroll submissions and corrections.
• Track employee licenses, certifications, and required training.
• Assist with recruitment and orientation activities.
• Manage office supplies and purchasing.
• Answer phones and greet visitors professionally.
• Coordinate meetings and maintain calendars.
• Support department managers with administrative needs.
• Maintain records in accordance with Ohio assisted living regulations.
• Assist with audits, surveys, and inspections.
• Ensure HIPAA compliance and confidentiality standards.
• Maintain required licenses, permits, and insurance documentation.
• Serve as a primary contact for residents, families, vendors, and staff.
• Foster positive relationships with community stakeholders.

Skills

Financial management

Accounts receivable

Payroll administration

HR support

Customer service

Regulatory compliance

Attention to detail

Time management

Education

High school diploma or GED

Tools

Payroll software

Accounting software

Microsoft Excel

HR management system

Job description

Position Summary

The Business Office Manager is responsible for overseeing the daily administrative and financial operations of the assisted living community. This position manages resident billing, accounts receivable, payroll support, human resources administration, vendor relations, record maintenance, and regulatory documentation while providing excellent customer service to residents, families, and staff.

Essential Duties & Responsibilities

Financial Management

• Manage resident billing and monthly statements.
• Process accounts receivable and collections..
• Coordinate invoice processing

Human Resources & Payroll

• Maintain employee personnel files.
• Coordinate onboarding and new hire paperwork.
• Support employee benefits administration.
• Process payroll submissions and corrections.
• Track employee licenses, certifications, and required training.
• Assist with recruitment and orientation activities.

Administrative Operations

• Manage office supplies and purchasing.
• Answer phones and greet visitors professionally.
• Coordinate meetings and maintain calendars.
• Support department managers with administrative needs.

Compliance & Regulatory Support

• Maintain records in accordance with Ohio assisted living regulations.
• Assist with audits, surveys, and inspections.
• Ensure HIPAA compliance and confidentiality standards.
• Maintain required licenses, permits, and insurance documentation.

Customer Service

• Serve as a primary contact for residents, families, vendors, and staff.
• Foster positive relationships with community stakeholders.

Qualifications

Required

• High school diploma or GED.
• Minimum 2 years of office management, business office, healthcare administration, or accounting experience.
• Strong computer skills,
• Excellent organizational and communication skills.
• Ability to handle confidential information professionally.

Preferred

• Prior experience in assisted living, long-term care, skilled nursing, or healthcare settings.
• Experience with payroll, billing, and accounting software.
• Knowledge of Medicaid, Medicare, and third-party billing processes.

Skills & Competencies

• Financial and billing management
• Accounts receivable and collections
• Payroll administration
• Human resources support
• Time management and multitasking
• Customer service excellence
• Regulatory compliance knowledge
• Attention to detail and accuracy

Physical Requirements

• Ability to sit, stand, walk, bend, and lift up to 25 pounds occasionally.
• Ability to operate standard office equipment and computer systems.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Holiday pay
• Professional development opportunities
• Supportive team environment