Business Office Manager

NeuroPsychiatric Hospitals; Mishawaka (IN); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading healthcare provider is seeking a Business Office Manager to oversee billing and collections, ensuring financial goals are met. The ideal candidate will have strong leadership skills and experience in hospital operations. Join us to make a difference in patient care while enjoying competitive pay and benefits.

Benefits

Competitive pay rates

Medical, Dental, and Vision Insurance

NPH 401(k) plan with up to 4% Company match

Employee Assistance Program (EAP)

Generous PTO and Time Off Policy

Special tuition offers through Capella University

Work/life balance with great professional growth opportunities

Employee Discounts through LifeMart

Qualifications

• 5 to 10 years of relevant experience may substitute for degree.
• Minimum of 3 years in hospital admitting, billing, and collections.

Responsibilities

• Direct inpatient collection efforts to meet goals.
• Ensure appropriate amounts due from clients are collected.
• Maintain a system of controls over billing/collection transactions.

Skills

Communication

Organizational Skills

Decision Making

Time Management

Education

Associate's degree in Finance or Business Administration

Job description

About Us

Business Office Manager | NeuroPsychiatric Hospitals

HEALING THE BODY AND MIND

Founded fifteen (15) years ago, Neuropsychiatric Hospitals is the largest hospital system in the nation providing care to patients with both neurological and medical needs. We are unique in that we serve a population which others have been previously unable to, largely due to the patients' underlying medical issues. Our facilities throughout the nation maintain an inter-disciplinary focus using a multi-specialty approach for both neuropsychiatric and complex medical care issues. This proven approach provides unrivaled quality care for all of our patients. We have multiple locations throughout the United States and are continuing to add locations to ensure better access to our unique model of care.

Overview

The Business Office Manager is supervised by the Chief Financial Officer with the responsibility to develop the Business Office department in a manner that enables the hospital to achieve its cash collection and accounts receivable goals through management of the business office staff and related functions, including billing, and collection/follow-up.

Benefits of joining NPH

• Competitive pay rates
• Medical, Dental, and Vision Insurance
• NPH 401(k) plan with up to 4% Company match
• Employee Assistance Program (EAP)
• Generous PTO and Time Off Policy
• Special tuition offers through Capella University
• Work/life balance with great professional growth opportunities
• Employee Discounts through LifeMart

Responsibilities

• Direct inpatient collection efforts to meet organization and business office goals and objectives.
• Ensure appropriate in-house amounts due from clients are collected prior to discharge.
• Establish and monitor collector goals and timetables.
• Provide client financial counseling as appropriate to resolve account problems including disputed amounts and credit balances.
• Maintain an effective exchange of account information between business office staff, other hospital departments, and external agencies.
• Recommend benchmarks against which to measure the performance of the business office operations.
• Comply with local, state, and federal government reporting requirements.
• Maintain a system of controls over billing/collection transactions.
• Maintain a documented system of billing/collection policies and procedures.
• Manage cash collection; maintain journal and receipts accurately.
• Ensure maximum reimbursement through measures including writing appeals on payment and billing issues and initiating retro reviews.
• Assure all adjustments are posted accurately and timely; maintain administrative adjustment logs and documentation.

Qualifications

Education: Associate's degree in Finance or Business Administration required. Alternatively, 5 to 10 years of relevant experience in a Business Office Manager role may be considered in lieu of an Associate's degree.

Experience:

• Minimum of 3 years of experience in hospital admitting, billing, and collections required.
• Previous leadership or supervisory experience preferred.
• Must demonstrate expertise in analysis, decision making, autonomy, time management, oral and written communication, and computer use.
• Good communication, organizational, and interpersonal skills.
• Ability to resolve and reconcile traditional Medicare claims through the DDE system.
• Good assessment skills and understanding of the insurance and managed care arenas.
• Ability to function independently.
• Able to communicate the hospital objectives and goals to outside individuals and referral sources.