Business Office Manager

Villa Healthcare; Holland (OH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Daily Pay & Competitive Compensation

Tuition Reimbursement Program

401(k) participation

Medical Insurance

Dental and Vision insurance

Employee Assistance Program (EAP)

Employee Discount Program

Innovative Training Programs

Opportunity for Growth and Advancement

Paid Time Off

Job summary

Villa Healthcare is seeking a Business Office Manager to oversee accounts receivable, census data, and billing for residents across our facilities. The BOM will manage Medicaid/Medicare claims, payer changes, and financial records to support accurate statements and timely collections.

The role requires strong organizational skills, proficiency with PointClickCare, and experience in skilled nursing facility billing. This on-site position offers growth within a supportive team at Villa Healthcare.

Qualifications

• High school diploma or equivalent, required.
• Basic accounting or bookkeeping courses or experience preferred.
• At least 3 years of experience working in a skilled nursing facility preferred.

Responsibilities

• Enter and Balance Daily Census in PointClickCare.
• Complete Payer setup and changes for all residents.
• Coordinate Medicaid applications with Admissions Department and family.
• Maintain financial files on all residents.
• Complete RFMS Authorizations for new Medicaid/Medicaid Pending Residents.
• Apply representative payee for social security and/or change of address.
• Verify responsible party in PointClickCare has a complete address and phone number for statements and collection calls upon admission.
• Prepare and Scan Deposits.
• Update Corporate Office on all Medicaid changes including admissions, discharges, payer changes, and income changes.
• Make weekly collection calls to families for private pay, resident liabilities and any other outstanding accounts.
• Complete Medicaid Redeterminations and Re-Authorizations.
• Complete Medicaid Pending Report.
• Attend Medicare Meeting.
• Run Current Eligibility and Review for All Medicare Residents to ensure Coverage/Days.
• All other duties as assigned.

Skills

Systems processing

Microsoft Outlook

Excel

Word

Organizational skills

Communication skills

English proficiency

Medicare/Medicaid claims processing

Education

High school diploma

Accounting basics

SNF experience

Job description

Spring Meadows A Villa Center is seeking a Business Office Manager (BOM) to join their team! The Business Office Manager is the primary individual responsible for the timely collection of accounts receivable from all payor sources, updating the accounting systems at the nursing facility and those which interface with the home office. The Business Office Manager is directly involved in the maintenance of accurate and complete trust accounting records, census information, billing and resident accounts receivable statements.

Don't miss out on this incredible opportunity to join the Villa Healthcare team and make a real difference in the lives of others.

Business Office Manager (BOM) Duties and Responsibilities:

• Enter and Balance Daily Census in PointClickCare.
• Complete Payer setup and changes for all residents.
• Ensure that Medicaid applications are completed by coordinating with Admissions Department and family.
• Maintain financial files on all residents.
• Complete RFMS Authorizations for new Medicaid/Medicaid Pending Residents. Open RFMS Account if necessary.
• Apply representative payee for social security and/or change of address.
• Verify responsible party in PointClickCare has a complete address and phone number for statements and collection calls upon admission.
• Prepare and Scan Deposits.
• Update Corporate Office on all Medicaid changes including admissions, discharges, payer changes, and income changes.
• Make weekly collection calls to families for private pay, resident liabilities and any other outstanding accounts.
• Complete Medicaid Redeterminations and Re-Authorizations.
• Complete Medicaid Pending Report.
• Attend Medicare Meeting.
• Run Current Eligibility and Review for All Medicare Residents to ensure Coverage/Days.
• All other duties as assigned.

Business Office Manager (BOM) Skills and Abilities:

• Intermediate systems processing.
• Basic skills in Microsoft Outlook, Excel, and Word.
• Good organizational and communication skills.
• Ability to read, write, speak, and understand English.
• Strong understanding of Medicare and Medicaid claims processing.

Business Office Manager (BOM) Education and Experience:

• High school diploma or equivalent, required.
• Basic accounting or bookkeeping courses or experience preferred.
• At least 3 years of experience working in a skilled nursing facility preferred.

Physical Requirements:

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

Villa Healthcare Benefits:

• Daily Pay & Competitive Compensation
• Tuition Reimbursement Program
• 401(k) participation
• Medical Insurance
• Dental and Vision insurance
• Employee Assistance Program (EAP)
• Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more!

* The above company benefits apply to full-time employees working 30 or more hours per week. Eligibility for specific benefits may vary depending on employment status and location.

Why Villa?

At Villa, we believe great care begins with how we treat our people. When our team members feel supported, respected, and empowered, better outcomes follow for residents and their families.

Whether you're at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Villa, you are not just building a career. You are becoming part of a team united by purpose.

We support our team members through mentorship, professional development, and a culture built on collaboration, trust, and growth, so you can continue to learn, contribute, and make a meaningful impact.

Villa Healthcare has a long and successful history of providing both short- and long-term skilled nursing care. We are committed to personalized, integrated care that considers the total well-being of every guest and their family members and goes beyond simply meeting expectations. This commitment is reflected in our empathetic and respectful culture, where we honor individual preferences and needs so each guest can feel at home while working toward optimal health outcomes.

At Villa, we believe in making people better, and our B.E.T.T.E.R. Service Excellence Code of Conduct guides how we show up every day. As a member of the Villa team, employees are expected to uphold these standards by Being welcoming to all, Establishing meaningful relationships, demonstrating Trust and respect, supporting Teamwork, Engaging and communicating openly, and Recognizing one another’s contributions.

Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.