BUSINESS OFFICE MANAGER

UHS; Groton (CT); On-site; USD 59,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

Medical, Dental, Vision plans

401(k) with company match

SoFi student loan refinancing

Tuition benefits

Career development within UHS

Pet insurance

Job summary

Stonington Institute, a division of Universal Health Services (UHS), seeks a Business Office Manager to oversee all billing and collection activities for multiple service lines in Groton, CT. The BOM will supervise staff, coordinate payer contracts, and ensure accurate and timely billing processes.

The role requires a Bachelor’s degree with significant medical billing experience, ability to interpret payer contracts, and strong communication skills.

Qualifications

• Bachelor’s degree and significant experience with medical billing.
• Ability to interpret insurance or other payer contracts.
• Professional communication in person and in writing.
• Prior supervisory skills desirable.
• Knowledge of the CT Medicaid system preferred.
• Must be computer literate, experience with financial software packages helpful.

Responsibilities

• Generates Operational Reports.
• Coordinates review of payer audits and contracts.
• Monitors billing rates for LOC and authorization.
• Monitors and supervises the entry of all patient billing for all service lines.
• Monitors collection calls of +90 day receivables.
• Tracks self-pay collections.
• Re-submits lost claims. Submit corrected billing.
• Oversee electronic billing to Medicaid.
• Monitors secondary billing.
• Troubleshoots questions and requests regarding patient bills.
• Conducts all account adjustments.
• Completes weekly/monthly Accounts Receivable and Revenue Reports. Create/maintain Daily Patient Billing Accounts and Census Charts.
• Monitors cash collection to maximize/meet cash collection goal.
• Enter patient data in patient database.

Skills

Communication skills

Supervisory experience

Contract interpretation

Medicaid knowledge

Education

Bachelor’s degree

Experience with medical billing

Tools

Financial software

Job description

Responsibilities

Are you caring, compassionate and hardworking? Our facility can provide a place for you to thrive and continue your professional development.

Stonington Institute, a division of one of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS), has an immediate opening for a Business Office Manager.

Stonington Institute is committed to providing quality substance abuse treatment options for adults in southeastern Connecticut and surrounding areas. We offer medical detox as well as residential addictions treatment for active duty and retired military service members in our North Stonington location. Our clinic in Groton, CT, offers partial hospitalization and intensive outpatient treatment, and is conveniently located across the street from The Inn at Trails Corner, a new 180 bed dormitory-style sober community for adult men and women who attend our outpatient day treatment programs. The Inn offers overnight accommodations, full-meal service, indoor/outdoor recreation options, a workout room, and computer center for all clients. We accept private insurance, state-funded plans and self-pay arrangements.

Business Office Manager (BOM) Essential Responsibilities

Responsible for all aspects of the billing and collection process for all service lines. This includes maximizing the collection of medical/clinical care services payments and reimbursements, overseeing verifications, billing and follow up on all accounts through collection. The BOM assists clients, or directs staff as they assist clients, to understand their benefits and guide them through the process of applying for state insurance if the need arises. Also included is negotiating payment plans with clients to cover copay/deductibles/housing expenses, and any other duties necessary to ensure accurate and timely billing and collection. The BOM is responsible for maintaining and updating all contracts files, including collaboration with CFO & CEO regarding annual rate renegotiations, reverification necessary to remain in network with providers, and negotiating single case agreements as needed.

Job Duties and Responsibilities

• Generates Operational Reports.
• Coordinates review of payer audits and contracts.
• Monitors billing rates for LOC and authorization.
• Monitors and supervises the entry of all patient billing for all service lines.
• Monitors collection calls of +90 day receivables.
• Tracks self-pay collections.
• Re-submits lost claims. Submit corrected billing.
• Oversee electronic billing to Medicaid.
• Monitors secondary billing.
• Troubleshoots questions and requests regarding patient bills.
• Conducts all account adjustments.
• Completes weekly/monthly Accounts Receivable and Revenue Reports. Create/maintain Daily Patient Billing Accounts and Census Charts.
• Monitors cash collection to maximize/meet cash collection goal.
• Enter patient data in patient database.

This is a full-time position, Monday - Friday 8:30 am - 5:00 pm.

Stonington Institute employees receive great opportunities.

Benefits

• Challenging and rewarding work environment
• Competitive Compensation $59,432 - $75,000
• Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Qualifications

Business Office Director Qualifications

Bachelor’s degree and significant experience with medical billing. Ability to interpret insurance or other payer contracts. Professional communication in person and in writing. Prior supervisory skills desired. Understanding of hospital business office policies and procedures and managed care contracts preferred. Knowledge of the CT Medicaid system preferred. Must be computer literate, experience with financial software packages helpful.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.